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Well, THIS escalated quickly
SM: Sucky mom, tho she didn't begin this way.
TC: Touchy child, both figuratively and literally
Me: Why do I still worry about children?
SM and TC show up, SM is gleefully ignoring her child as she goes to browse the CDs. TC comes up to my games and accessories and decides my stock is her personal LEGO collection and moves boxes around, stacking them, etc.
I'm thinking "Eh, it'll make me something to do once they leave."
The mom finally shows up on my counter, I start answering her questions, then I spot movement out the corner of my eye. I turn and let's be honest, panicked.
This is a Killzone 3 display Helmet. Notice the sharp plastic ends at the base.
Also note the base pulls out from under the helmet to reveal a secret compartment for the game and artbook.
Also note that makes the base heavy and slidy.
Also note I saw the little girl hold it by the helmet, shaking it, with the pointy end menacing to swing around (attached with tubes) and hit her in the mouth.
I admit, I did scream. It's what I do when I'm scared. I was absolutely convinced the base was gonna hit her in the mouth. I stepped over and took it away from TC, then kneeling down and telling her not to touch it.
She burst out crying.
Of COURSE she burst out crying, you see a tall stranger scream and run towards you, you're gonna be scared!
So of course, I apologized profusely to the mother and explained why I took the display out of her daugther's hand, that it was about to hurt her, then apologized to the little girl and telling her I wasn't angry (That was met with TC shouting and trying to slap me, her mother told her to be polite), apologizing again to the mother, who then told me it was fine, with a lovely smile.
Then, just as Sysiphus (sp?) found out, things went downhill.
She went to the store next door, which is our electronics department (each of our departments is in its own store... yeah.) and demanded to file a complaint to JM.
JM told her to come back on a weekday because he wasn't a manager and only managers can take complaints.
Story the first: I had terrible customer service and didn't want her daugther to touch anything, I yelled at her daugther every time she touched something.
I know this cuz JM went to get my version of the tale. I was not happy.
Then I find out from JM's girfriend that works in a completely different store on the 3rd floor that SM went to her to file a complaint about me!
Story the 2nd: NOW I had abysmal customer service, I yelled at SM HERSELF when she attempted to touch something, it was not the first complaint I got and it certainly wasn't the last, I should be fired, etc, etc, etc.
Apparently she was making a fantastic spectacle of herself, screaming and waving around, so much so that other customers stopped and stared at her.
If I didn't want people to touch stuff in my store, I wouldn't order flippin' PLUSH DOLLS. I'm in the wrong damn department.
So a sincere apology and taking responsibility for the way I acted is met by this kinda behavior? And you wonder why your daugther attempted to slap me?
TC: Touchy child, both figuratively and literally
Me: Why do I still worry about children?
SM and TC show up, SM is gleefully ignoring her child as she goes to browse the CDs. TC comes up to my games and accessories and decides my stock is her personal LEGO collection and moves boxes around, stacking them, etc.
I'm thinking "Eh, it'll make me something to do once they leave."
The mom finally shows up on my counter, I start answering her questions, then I spot movement out the corner of my eye. I turn and let's be honest, panicked.
This is a Killzone 3 display Helmet. Notice the sharp plastic ends at the base.
Also note the base pulls out from under the helmet to reveal a secret compartment for the game and artbook.
Also note that makes the base heavy and slidy.
Also note I saw the little girl hold it by the helmet, shaking it, with the pointy end menacing to swing around (attached with tubes) and hit her in the mouth.
I admit, I did scream. It's what I do when I'm scared. I was absolutely convinced the base was gonna hit her in the mouth. I stepped over and took it away from TC, then kneeling down and telling her not to touch it.
She burst out crying.
Of COURSE she burst out crying, you see a tall stranger scream and run towards you, you're gonna be scared!
So of course, I apologized profusely to the mother and explained why I took the display out of her daugther's hand, that it was about to hurt her, then apologized to the little girl and telling her I wasn't angry (That was met with TC shouting and trying to slap me, her mother told her to be polite), apologizing again to the mother, who then told me it was fine, with a lovely smile.
Then, just as Sysiphus (sp?) found out, things went downhill.
She went to the store next door, which is our electronics department (each of our departments is in its own store... yeah.) and demanded to file a complaint to JM.
JM told her to come back on a weekday because he wasn't a manager and only managers can take complaints.
Story the first: I had terrible customer service and didn't want her daugther to touch anything, I yelled at her daugther every time she touched something.
I know this cuz JM went to get my version of the tale. I was not happy.
Then I find out from JM's girfriend that works in a completely different store on the 3rd floor that SM went to her to file a complaint about me!
Story the 2nd: NOW I had abysmal customer service, I yelled at SM HERSELF when she attempted to touch something, it was not the first complaint I got and it certainly wasn't the last, I should be fired, etc, etc, etc.
Apparently she was making a fantastic spectacle of herself, screaming and waving around, so much so that other customers stopped and stared at her.
If I didn't want people to touch stuff in my store, I wouldn't order flippin' PLUSH DOLLS. I'm in the wrong damn department.
So a sincere apology and taking responsibility for the way I acted is met by this kinda behavior? And you wonder why your daugther attempted to slap me?
I was never called in the office for a complaint in the 4 years I've worked here. My manager did come up to my counter once in awhile with tears in his eyes and still giggling over the latest "accusations"...
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