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Specifically I want a few bucks for you wasting 60 some seconds of my life that I'll never ever get back now.
No sooner had I sat down at the dispatch desk than the phone rang. I didn't expect trouble, it's that LAST call at 4:59.59 that you should never answer under any circumstances, not the first of the day. But I digress. Person on the line claims that about 10 minutes ago, one of our mean ol' tow truck drivers forced them to cough up some cash even though they never ever TOUCHED their car!
I ask for them to explain that again, because I KNOW I didn't hear it right the first time....
Person on the other end explains that she parked illegally, but of course didn't know it was illegal because there wasn't any sign in the lot. (I'm not even going to touch that excuse, which is so old and worn out at this point that I think it's mummified remains can be seen at the Smithsonian) She continues and explains she was going to move the car when she realized her error, but at that very moment, our man swooped into the lot, blocked her in, and refused to let her leave until she paid him $65.
I inform her that $65 is the drop fee, and per borough ordinances, it cannot be charged unless the vehicle has been picked up off the ground, and there is simply no way our driver would charge them that (since that's breaking the law and all) unless the vehicle was indeed off the ground.
NO! The person INSISTS that he didn't have her car picked up at all! In fact, he never TOUCHED it!
I tell her that I know for a fact he did, because, the lot she was illegally parked in was one I actually had just DRIVEN PAST on my way into the office that day.
In fact, I had stopped my car and gotten out to see if Randy, the driver in question, needed an extra pair of eyes, or an extra set of fisticuffs if the owner and his crew happened to show up and be itching for a fight. By that time, he had already had the car lifted, halfway out of the spot it was parked in, and was surrounded by our caller and her two acquaintances who seemed to be behaving themselves, so I got back into my car and continued on.
NO! Aren't I listening? She was charged even though the car was NEVER TOUCHED!
Fine, you know what, they don't pay me enough to humor the delusions of others, but they DO pay the towing manager (TM) the big-bucks *SNERK* for that. Hate to do this to you this early in the shift, Boss, but here's a call for ya.... I explain it as best I can, car was lifted and partially towed, I saw it with my own eyes, complaint is baseless as it isn't even factually correct.
I only hear his half of it from here on out
-Towing Manager, can I help you?
-Yes
-Yes
-He didn't even touch the car?
-Yes he did, one of my drivers saw it picked up.
-He's a 5 year veteran of mine, and he wouldn't lie.
-No
-No, Randy would not have done that
-No, he wouldn't have charged you unless he had the car lifted
-He also has 5 years experience, and I know he wouldn't do that
-Yes, yes I will believe the word of two of my employees with a combined 10 years of honest service with me over you, M'am.
-No, I won't refund you
-No
-No
-Why? Because you're lying to me, that's why, there's no reason why I should give your money back to you when you straight up lie? Why should I reward poor morals?
-Hello?
-Hello?
-Huh, guess she hung up.
And she had....
Too bad she can't call in now and complain that we broke her car somehow, which is what a lot of people who's initial "no sign" complaint gets them nowhere often do. You know, claiming that dent on the hood that's so old is has rust streaks around it wasn't there when they parked it....
After all, she'd just spent nearly a whole minute arguing we never touched it...
No sooner had I sat down at the dispatch desk than the phone rang. I didn't expect trouble, it's that LAST call at 4:59.59 that you should never answer under any circumstances, not the first of the day. But I digress. Person on the line claims that about 10 minutes ago, one of our mean ol' tow truck drivers forced them to cough up some cash even though they never ever TOUCHED their car!
I ask for them to explain that again, because I KNOW I didn't hear it right the first time....
Person on the other end explains that she parked illegally, but of course didn't know it was illegal because there wasn't any sign in the lot. (I'm not even going to touch that excuse, which is so old and worn out at this point that I think it's mummified remains can be seen at the Smithsonian) She continues and explains she was going to move the car when she realized her error, but at that very moment, our man swooped into the lot, blocked her in, and refused to let her leave until she paid him $65.
I inform her that $65 is the drop fee, and per borough ordinances, it cannot be charged unless the vehicle has been picked up off the ground, and there is simply no way our driver would charge them that (since that's breaking the law and all) unless the vehicle was indeed off the ground.
NO! The person INSISTS that he didn't have her car picked up at all! In fact, he never TOUCHED it!
I tell her that I know for a fact he did, because, the lot she was illegally parked in was one I actually had just DRIVEN PAST on my way into the office that day.
In fact, I had stopped my car and gotten out to see if Randy, the driver in question, needed an extra pair of eyes, or an extra set of fisticuffs if the owner and his crew happened to show up and be itching for a fight. By that time, he had already had the car lifted, halfway out of the spot it was parked in, and was surrounded by our caller and her two acquaintances who seemed to be behaving themselves, so I got back into my car and continued on.
NO! Aren't I listening? She was charged even though the car was NEVER TOUCHED!
Fine, you know what, they don't pay me enough to humor the delusions of others, but they DO pay the towing manager (TM) the big-bucks *SNERK* for that. Hate to do this to you this early in the shift, Boss, but here's a call for ya.... I explain it as best I can, car was lifted and partially towed, I saw it with my own eyes, complaint is baseless as it isn't even factually correct.
I only hear his half of it from here on out
-Towing Manager, can I help you?
-Yes
-Yes
-He didn't even touch the car?
-Yes he did, one of my drivers saw it picked up.
-He's a 5 year veteran of mine, and he wouldn't lie.
-No
-No, Randy would not have done that
-No, he wouldn't have charged you unless he had the car lifted
-He also has 5 years experience, and I know he wouldn't do that
-Yes, yes I will believe the word of two of my employees with a combined 10 years of honest service with me over you, M'am.
-No, I won't refund you
-No
-No
-Why? Because you're lying to me, that's why, there's no reason why I should give your money back to you when you straight up lie? Why should I reward poor morals?
-Hello?
-Hello?
-Huh, guess she hung up.
And she had....
Too bad she can't call in now and complain that we broke her car somehow, which is what a lot of people who's initial "no sign" complaint gets them nowhere often do. You know, claiming that dent on the hood that's so old is has rust streaks around it wasn't there when they parked it....
After all, she'd just spent nearly a whole minute arguing we never touched it...
OMG, I think I LOVE your towing manager!! 
I AM the evil bastard!
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