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Had my second shift in electronics today, and my first SC in that department (not counting that idiot on the phone a coupole weeks ago; this one was actually in the store).
This woman was just beyond frustrating. She wanted a replacement ribbon for a typewriter. SHe wrote down a part number, but did not bring in the old one or a box, and was incapable of describing it. But by far the biggest problem was that even she didn't really know what she wanted.
SC: I need a Nu-Kote B54 ribbon for a typewriter.
Me: Well, if we have it, it will be over here.
Now the problem with typewriter and dot-matrix ribbons is that we dont' carry all that many, and the vast majority of them are third-party ones. Workign with just a number means looking at each box for the number. Not fun. I started looking at the larger cartridge type ribbons.
SC: No, it's not one of these big ones. It's tiny, no bigger than two inches.
Me: Oh, ok. *starts looking at spools*
SC: I don't think you're going to find it. When my son got one the last time, he had to order it.
Me: Oh, well then let's see if we can order it for you then.
I walked her over to the Staples.com kiosk and started a search. "Nu-kote B54 yielded 33 results, none of which actually said "Nu-kote B54" or "compatible with Nukote B54" In fact, a lot of them didn't even have a picture.
Me: OK. I have to try and narrow this seach down. Do you know what the model of the machine is?
SC: All I know is what's written here *hands me a chicken scratch note*
Turns out it was for an "Olympia Socialite" or something like that. This does not help.
SC: What did you enter the first time?
Me: Nukote B54.
SC: No, it's Nukote KB-54
Me: Oh *enters Nukote KB-54; still 33 results*
SC: Let me see.......what about that one there? *points to a lift off ribbon*
Me: That's a lift-off ribbon, and it says it's for an IBM machine.
SC: What's a lift-off ribbon?
Me: I honestly don't know; I've never used a typewriter.
SC: You don't know? Why not.
Me: Because I've never used a typewriter before.
SC: *sighs angrily* Go back up.......stop.......what's that you entered?
Me: Nukote KB-54
SC: NO! It's Nukote B-54. No K.
Did you not just have me change it to KB?
Me: Well, the thing is, when I enetered Nukote B-54, it came up with 33 results. I lot of them had no pictures, and I didn't see any that looked like they might be the right one.
SC: Well, it's quite large.
WHAT? First you call it tiny, now large? WHICH IS IT?!?!
Me: Well, without seeing what this looks like, I'd be hesitant to order any of these. Do you have the part number you ordered last time?
SC: Nukote B-54.
Me: Well I can't find that.
SC: So you don't have it? Who else would have it?
Yeah, as if I have the inventory of competing stores memorized.
Me: I honestly don't know.
SC: WELL THEN I GUESS I WASTED MY TIME COMIGN HERE!!!!! THANK YOU SO MUCH FOR YOUR TIME!!!!!</sarcasm> *storms back up the aisle, and presumably out the door*
Me *thinking*: Bitch.....get your shit together before you come to me. YOu being an idiot does not make me one. Grumble grumble grumble
A couple minutes later I hear this on the overhead page
Cashier: [Electronics Lead] to register 1 for customer assistance please.
Well, the Lead was busy with another customer, so I walked past her and said told her I'd take that one for her.
Lo and behold, I see the SC standing up by the service desk with her head buried in a Staples catalog, waiting. I couldn't believe it. No, she didn't.....waht the hell.....But on the off chance she wasn't the one who needed help, I went to register 1.
Cashier (apologetically): Oh.....um....she asked for [Lead].....I...um....don't think she wants to talk with you.
Great. She complained to the cashier and demanded to talk with someone in the department other than "incompetant" Dave1982.
Me: Great......thank you.
So I walked back to where the Lead was and informed her angrily that the customer in question does NOT want to talk to me.
Lead: Well then she'll have to wait.
Me: Yes, I know.
And SC woman actually waited a full 6 minutes for the Lead to finish with her customer (and I have a feeling she deliberately took her time with that customer), and then proceeded to tie her up looking for a Nukote B-54 for a further 5 full minutes. And lo and behold, the Lead can't find it either. WHAT A SHOCK! THe woman wound up leaving in a huff.
Me: I wanted to strangle that woman
Lead: She....*sigh*.....I can't even describe........
Me: I know.
She: She's in a social register up here *gestures* and thinks we're all in a register down here *gestures*. In other words, she's an airhead.
Fortunately, my lunch breka came not to long after this, and I was in a much better mood when I got back out.
This woman was just beyond frustrating. She wanted a replacement ribbon for a typewriter. SHe wrote down a part number, but did not bring in the old one or a box, and was incapable of describing it. But by far the biggest problem was that even she didn't really know what she wanted.
SC: I need a Nu-Kote B54 ribbon for a typewriter.
Me: Well, if we have it, it will be over here.
Now the problem with typewriter and dot-matrix ribbons is that we dont' carry all that many, and the vast majority of them are third-party ones. Workign with just a number means looking at each box for the number. Not fun. I started looking at the larger cartridge type ribbons.
SC: No, it's not one of these big ones. It's tiny, no bigger than two inches.
Me: Oh, ok. *starts looking at spools*
SC: I don't think you're going to find it. When my son got one the last time, he had to order it.
Me: Oh, well then let's see if we can order it for you then.
I walked her over to the Staples.com kiosk and started a search. "Nu-kote B54 yielded 33 results, none of which actually said "Nu-kote B54" or "compatible with Nukote B54" In fact, a lot of them didn't even have a picture.
Me: OK. I have to try and narrow this seach down. Do you know what the model of the machine is?
SC: All I know is what's written here *hands me a chicken scratch note*
Turns out it was for an "Olympia Socialite" or something like that. This does not help.
SC: What did you enter the first time?
Me: Nukote B54.
SC: No, it's Nukote KB-54
Me: Oh *enters Nukote KB-54; still 33 results*
SC: Let me see.......what about that one there? *points to a lift off ribbon*
Me: That's a lift-off ribbon, and it says it's for an IBM machine.
SC: What's a lift-off ribbon?
Me: I honestly don't know; I've never used a typewriter.
SC: You don't know? Why not.
Me: Because I've never used a typewriter before.
SC: *sighs angrily* Go back up.......stop.......what's that you entered?
Me: Nukote KB-54
SC: NO! It's Nukote B-54. No K.
Did you not just have me change it to KB?Me: Well, the thing is, when I enetered Nukote B-54, it came up with 33 results. I lot of them had no pictures, and I didn't see any that looked like they might be the right one.
SC: Well, it's quite large.
WHAT? First you call it tiny, now large? WHICH IS IT?!?!
Me: Well, without seeing what this looks like, I'd be hesitant to order any of these. Do you have the part number you ordered last time?
SC: Nukote B-54.
Me: Well I can't find that.
SC: So you don't have it? Who else would have it?
Yeah, as if I have the inventory of competing stores memorized.
Me: I honestly don't know.
SC: WELL THEN I GUESS I WASTED MY TIME COMIGN HERE!!!!! THANK YOU SO MUCH FOR YOUR TIME!!!!!</sarcasm> *storms back up the aisle, and presumably out the door*
Me *thinking*: Bitch.....get your shit together before you come to me. YOu being an idiot does not make me one. Grumble grumble grumble
A couple minutes later I hear this on the overhead page
Cashier: [Electronics Lead] to register 1 for customer assistance please.
Well, the Lead was busy with another customer, so I walked past her and said told her I'd take that one for her.
Lo and behold, I see the SC standing up by the service desk with her head buried in a Staples catalog, waiting. I couldn't believe it. No, she didn't.....waht the hell.....But on the off chance she wasn't the one who needed help, I went to register 1.
Cashier (apologetically): Oh.....um....she asked for [Lead].....I...um....don't think she wants to talk with you.
Great. She complained to the cashier and demanded to talk with someone in the department other than "incompetant" Dave1982.
Me: Great......thank you.
So I walked back to where the Lead was and informed her angrily that the customer in question does NOT want to talk to me.
Lead: Well then she'll have to wait.
Me: Yes, I know.
And SC woman actually waited a full 6 minutes for the Lead to finish with her customer (and I have a feeling she deliberately took her time with that customer), and then proceeded to tie her up looking for a Nukote B-54 for a further 5 full minutes. And lo and behold, the Lead can't find it either. WHAT A SHOCK! THe woman wound up leaving in a huff.
Me: I wanted to strangle that woman
Lead: She....*sigh*.....I can't even describe........
Me: I know.
She: She's in a social register up here *gestures* and thinks we're all in a register down here *gestures*. In other words, she's an airhead.
Fortunately, my lunch breka came not to long after this, and I was in a much better mood when I got back out.
I get em allllll the time.
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