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Yesterday, a woman came through my lane with a huge order that included two packs of Oscar Mayer bacon and a loaf of store brand cinnamon raisin bread (this will be important). She waits until I've totaled everything and scanned/typed in a pile of coupons before squinting at the monitor (at times I hate that monitor, it gives the price vultures a reason to complain about something and slow things way down).
BL: Bacon lady
Me:
BL: "WAIT WAIT WAIT! The bread is supposed to be FREEEE! There's a sign by the bacon saying buy two Oscar Mayer products and get a loaf of bread FREE!"
There was a promo a few weeks ago with the OM lunchmeat where you get the bread free, and I had the same discussion with someone else about it (offer specifically excluded bacon).
Me: "Ma'am, the sale applies to the lunchmeat only."
BL: "No! That's not right! It should be FREEE! You don't know what you're doing!"
Me: "If the bread was free, it would show on the screen. To get free bread you need to buy the lunchmeat that comes in a plastic tub."
Manager R comes over and I try to explain what's happening before BL can start screaming.
BL: *rant rave blargle bacon free bread*
R and I both know that the sale would trigger automatically if she buys the correct items; something's fishy. Unfortunately all that the flier says for the sale is 'selected varieties' (but the photo shows...yup, OM bacon and cinnamon bread) and I can't find anyone to run and check.
R: "Just void off the bread and give it to her."
He probably did that just to get her out of our hair, so I do. BL continues on.
BL: "Oh my GOD, what else is screwed up? I have to check everything when I get home and then come back. I can't believe you did this you stupid girl."
Me: *you did NOT just say that* "If you believe there was a price error, feel free to ask a manager." My voice has dropped into a tone that usually means the instigator had better back off NOW for their own health.
BL: *blargle moan rant* "You're so stupid, I can't believe I have to double check everything."
At this point the other registers next to me have fallen silent, and everyone in range is giving BL the stinkeye.
Me: *locking eyes with BL, and loud enough for the podium to hear* "That was UNCALLED for. I am NOT stupid. Your transaction is over, leave now."
BL: "You're a cashier, you should be smart enough to know ALL your sales."
Me: *robot mode activate before I did something I'd regret* This transaction is over. Collect your shopping and leave the register now."
She says something as I start the next customer, but I don't catch it.
She was trying to read my nametag, probably with an eye toward filing a complaint...if she did it never got anywhere (or at least I never heard anything). I recognize the woman; she likes to find anything to complain about, preferably belittling someone in the process.
BL: Bacon lady
Me:
BL: "WAIT WAIT WAIT! The bread is supposed to be FREEEE! There's a sign by the bacon saying buy two Oscar Mayer products and get a loaf of bread FREE!"
There was a promo a few weeks ago with the OM lunchmeat where you get the bread free, and I had the same discussion with someone else about it (offer specifically excluded bacon).
Me: "Ma'am, the sale applies to the lunchmeat only."
BL: "No! That's not right! It should be FREEE! You don't know what you're doing!"
Me: "If the bread was free, it would show on the screen. To get free bread you need to buy the lunchmeat that comes in a plastic tub."
Manager R comes over and I try to explain what's happening before BL can start screaming.
BL: *rant rave blargle bacon free bread*
R and I both know that the sale would trigger automatically if she buys the correct items; something's fishy. Unfortunately all that the flier says for the sale is 'selected varieties' (but the photo shows...yup, OM bacon and cinnamon bread) and I can't find anyone to run and check.
R: "Just void off the bread and give it to her."
He probably did that just to get her out of our hair, so I do. BL continues on.
BL: "Oh my GOD, what else is screwed up? I have to check everything when I get home and then come back. I can't believe you did this you stupid girl."
Me: *you did NOT just say that* "If you believe there was a price error, feel free to ask a manager." My voice has dropped into a tone that usually means the instigator had better back off NOW for their own health.
BL: *blargle moan rant* "You're so stupid, I can't believe I have to double check everything."
At this point the other registers next to me have fallen silent, and everyone in range is giving BL the stinkeye.
Me: *locking eyes with BL, and loud enough for the podium to hear* "That was UNCALLED for. I am NOT stupid. Your transaction is over, leave now."
BL: "You're a cashier, you should be smart enough to know ALL your sales."
Me: *robot mode activate before I did something I'd regret* This transaction is over. Collect your shopping and leave the register now."
She says something as I start the next customer, but I don't catch it.
She was trying to read my nametag, probably with an eye toward filing a complaint...if she did it never got anywhere (or at least I never heard anything). I recognize the woman; she likes to find anything to complain about, preferably belittling someone in the process.
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