I was working the service counter on my own tonight for a couple of hours and it seemed like everyone had to get crabby with me. But this one is the one that sticks out most.
An elderly man and younger kid (I'm guessing his grandson?) came to the counter and I heard them talking while eyeing the cigarettes. I finished up with my customer, then went over to them and this happened.
Me: What can I get for you?
YK: Pack of *insert whatever cigarettes here*
Me: ID?
YK: Left it at home.
Me: Sorry, no cigarettes then. (Note, the kid looked about 16-17 to me. Definitely IDing matierial.)
EM: But he's 20!
Me: Doesn't matter. No ID, no smokes.
That should have been the end of it. Right? I wouldn't be here if it was...
EM: *grabs cash from grandson* You can sell 'em to me.
Me: Sorry, no I can't. He asked for them, I know they're for him, I can't sell to you without seeing his ID.
EM: The hell you can't! I'm old enough to buy cigarettes!
Me: You are, but knowing they're for him, I'm refusing the sale. Sorry.
EM: *begins to cuss me left, right, and sideways*
About halfway through his rant, another customer came up, so I excused myself to help her. As I'm helping her, he's still cussing, but he wanders off. The young kid kicked in on me too but I ignored them. But here's the kicker. They tried to complain to a manager about me! That didn't quite go in their favor and instead I was informed that I did my job perfectly.
In the end, the old guy hung around for about 45 minutes, continuously checking to see if someone else was working the service counter.
Seriously, if you're old enough to buy cigarettes, you're old enough to know you need your damned ID. I'm not losing my job for some random jerk.
An elderly man and younger kid (I'm guessing his grandson?) came to the counter and I heard them talking while eyeing the cigarettes. I finished up with my customer, then went over to them and this happened.
Me: What can I get for you?
YK: Pack of *insert whatever cigarettes here*
Me: ID?
YK: Left it at home.
Me: Sorry, no cigarettes then. (Note, the kid looked about 16-17 to me. Definitely IDing matierial.)
EM: But he's 20!
Me: Doesn't matter. No ID, no smokes.
That should have been the end of it. Right? I wouldn't be here if it was...
EM: *grabs cash from grandson* You can sell 'em to me.
Me: Sorry, no I can't. He asked for them, I know they're for him, I can't sell to you without seeing his ID.
EM: The hell you can't! I'm old enough to buy cigarettes!
Me: You are, but knowing they're for him, I'm refusing the sale. Sorry.
EM: *begins to cuss me left, right, and sideways*
About halfway through his rant, another customer came up, so I excused myself to help her. As I'm helping her, he's still cussing, but he wanders off. The young kid kicked in on me too but I ignored them. But here's the kicker. They tried to complain to a manager about me! That didn't quite go in their favor and instead I was informed that I did my job perfectly.
In the end, the old guy hung around for about 45 minutes, continuously checking to see if someone else was working the service counter.
Seriously, if you're old enough to buy cigarettes, you're old enough to know you need your damned ID. I'm not losing my job for some random jerk.
Comment