Well, with my company we can offer courtesy minutes or a $5 credit for known network problems affecting various services (voicemail, text messaging, whatever the case may be).
It all depends on the problem though. If it's truly something wrong with the service, then we'll credit. If it's user error (customer was messing around with her phone and somehow changed or deleted her voicemail forwarding option), then no credit for her.
It all depends on the problem though. If it's truly something wrong with the service, then we'll credit. If it's user error (customer was messing around with her phone and somehow changed or deleted her voicemail forwarding option), then no credit for her.
Comment