I was working on the Fraud Team and I had the the Most Clueless SC
FCCR - Me
MCSC - Most Clueless SC
FCCR: This is FCCR, I understand there are calls on your card that you did not make.
MCSC: Yes, I did not make any of these calls
FCCR: Have you lent your card to anyone
MCSC: No, I have not
I check the numbers called and get some names on reverse lookup. Most have the same last name as the customer
FCCR: Sir do you know Joe MCSC?
MCSC: I have never heard of him before
FCCR: Sir, I need to put you on hold so I can do a little investigation
MCSC: Sure
I call the number in question
Joe MCSC: Hello
FCCR: Sir, this is FCCR from Big Name Phone Company, do you know MCSC?
Joe MCSC: Yes, that is my son, he is on the phone in my office right now
FCCR: Thank you sir, I have him on hold and he is claiming he does not know who you are.
Joe MCSC: Good, then I will quit paying for his college education
I disconnect the call and go back to customer
FCCR: Sir, I checked the most called number and it is you Father, you may want to talk to him about where your money for tuition will be coming from in the future
(In the background) Joe MCSC: WHAT YOU DO NOT KNOW ME
MCSC: Goodbye <click>
I noted the account what was found so he could not claim fraud and get all the calls written off.
FCCR - Me
MCSC - Most Clueless SC
FCCR: This is FCCR, I understand there are calls on your card that you did not make.
MCSC: Yes, I did not make any of these calls
FCCR: Have you lent your card to anyone
MCSC: No, I have not
I check the numbers called and get some names on reverse lookup. Most have the same last name as the customer
FCCR: Sir do you know Joe MCSC?
MCSC: I have never heard of him before
FCCR: Sir, I need to put you on hold so I can do a little investigation
MCSC: Sure
I call the number in question
Joe MCSC: Hello
FCCR: Sir, this is FCCR from Big Name Phone Company, do you know MCSC?
Joe MCSC: Yes, that is my son, he is on the phone in my office right now
FCCR: Thank you sir, I have him on hold and he is claiming he does not know who you are.
Joe MCSC: Good, then I will quit paying for his college education
I disconnect the call and go back to customer
FCCR: Sir, I checked the most called number and it is you Father, you may want to talk to him about where your money for tuition will be coming from in the future
(In the background) Joe MCSC: WHAT YOU DO NOT KNOW ME
MCSC: Goodbye <click>
I noted the account what was found so he could not claim fraud and get all the calls written off.
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