Today was an ordinary day like many others. Customers complaining about issues that have nothing to do with their phones, like the customer who keeps on receiving the same voice mail over and over (hey, it's not stored in the phone you know!).
Today's hilights:
Customer who walked into the store, then left. Then came back accusing us of breaking his phone. The sales rep only had it for a minute and never left his sight. Sure, then how come you used it after you left?
Customers who swear that they only use the phone a few minutes. Check their usage, 2-3 hours talk time a day, 50-100 text messages a day plus tons of web usage.
One customer who has a Palm Pilot phone with "out of memory" error message. Insists we fix it but we can't delete anything no matter what.
Today's best:
The previously mentioned customer has no service plan, so $15-$35 to "fix" it. She is aware of the charges and signs the tech ticket. She also agrees to us doing a hard reset (reset it to factory defaults). We do that, and I decide to be nice and not charge her (how dare I).
She left pissed and complaining because we didn't charge her.
Today's hilights:
Customer who walked into the store, then left. Then came back accusing us of breaking his phone. The sales rep only had it for a minute and never left his sight. Sure, then how come you used it after you left?
Customers who swear that they only use the phone a few minutes. Check their usage, 2-3 hours talk time a day, 50-100 text messages a day plus tons of web usage.
One customer who has a Palm Pilot phone with "out of memory" error message. Insists we fix it but we can't delete anything no matter what.
Today's best:
The previously mentioned customer has no service plan, so $15-$35 to "fix" it. She is aware of the charges and signs the tech ticket. She also agrees to us doing a hard reset (reset it to factory defaults). We do that, and I decide to be nice and not charge her (how dare I).
She left pissed and complaining because we didn't charge her.
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