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Candy Meltdown
I was called to do a carryout (they needed a 25lb bag of rock salt) and the minute I walked over I knew this woman and her husband where trouble. The wife was bitching about how this store is terrible, awful, etc. The standard "customer temper tantrum". She demands to speak to a manager, so I find her one. The woman complains about how she can't find X candy, why don't we have X , and how she and her husband went back and forth on the Easter candy aisle looking for said candy. Manager has the person in charge of groceries try and find X.
While that is going on CL(Candy Lady)'s husband tells her that they need to pick up a prescription. So I haul there overstuffed cart over to the pharmacy and wait. When they are done there, CL snarls at me asking if they've found X. I go ask the manager and she says that he has told her we don't have that. That makes CL furious. She takes out her checkbook and demands to speak to the district manager. My manager tells her she's not here. CL demands her number. Manager gives her the corporate number but tells her that she doesn't know if District Manager is there. CL then proclaims she knows DM and will tell her how terrible this store is. I finish the carryout and luckily both of them were quiet.
Popsicle Panic
I had a morbidly obese woman (easily over 300lbs) come through the line in a motorized cart. She has the cart loaded down with frozen pizza's, three kinds of popsicle, a box full of bags of chicken parts, etc. When the order is complete the woman starts complaining that we where out of the popsicle that went with the coupons (note: It is the middle of March and NOT the season people normally buy a lot of popsicles). The cashier apologizes and says she can substitute the popsicles the woman grabbed instead. But no, the woman wanted the ones on the coupon (The deal was that if you bought a certain brand of personal pizza's you could get a ginormous bag of popsicles (the kind that with two sticks)). Just to paraphrase, she acted and talked the way a five year old who didn't get his favorite flavor of candy would. When we finally get to the car (her weight, plus that of her groceries has overtaxed the cart battery) she opens the box of chicken and starts complaining about it. Saying that the guy gave her thighs when she asked for "leg pieces"
. The bags are prepackaged at a factory and we don't have one called "leg pieces". We have breasts, thighs and drumsticks. All cost the same. She was moaning like we gave her Kobe beef instead of hamburger.
I was called to do a carryout (they needed a 25lb bag of rock salt) and the minute I walked over I knew this woman and her husband where trouble. The wife was bitching about how this store is terrible, awful, etc. The standard "customer temper tantrum". She demands to speak to a manager, so I find her one. The woman complains about how she can't find X candy, why don't we have X , and how she and her husband went back and forth on the Easter candy aisle looking for said candy. Manager has the person in charge of groceries try and find X.
While that is going on CL(Candy Lady)'s husband tells her that they need to pick up a prescription. So I haul there overstuffed cart over to the pharmacy and wait. When they are done there, CL snarls at me asking if they've found X. I go ask the manager and she says that he has told her we don't have that. That makes CL furious. She takes out her checkbook and demands to speak to the district manager. My manager tells her she's not here. CL demands her number. Manager gives her the corporate number but tells her that she doesn't know if District Manager is there. CL then proclaims she knows DM and will tell her how terrible this store is. I finish the carryout and luckily both of them were quiet.
Popsicle Panic
I had a morbidly obese woman (easily over 300lbs) come through the line in a motorized cart. She has the cart loaded down with frozen pizza's, three kinds of popsicle, a box full of bags of chicken parts, etc. When the order is complete the woman starts complaining that we where out of the popsicle that went with the coupons (note: It is the middle of March and NOT the season people normally buy a lot of popsicles). The cashier apologizes and says she can substitute the popsicles the woman grabbed instead. But no, the woman wanted the ones on the coupon (The deal was that if you bought a certain brand of personal pizza's you could get a ginormous bag of popsicles (the kind that with two sticks)). Just to paraphrase, she acted and talked the way a five year old who didn't get his favorite flavor of candy would. When we finally get to the car (her weight, plus that of her groceries has overtaxed the cart battery) she opens the box of chicken and starts complaining about it. Saying that the guy gave her thighs when she asked for "leg pieces"
. The bags are prepackaged at a factory and we don't have one called "leg pieces". We have breasts, thighs and drumsticks. All cost the same. She was moaning like we gave her Kobe beef instead of hamburger.
She could have also graciously accepted the cashier's offer to be able to use the coupon on the popsicles she did get.
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