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This one, I promise you is not a rant about a SC, this guy, Mr L and his wife are really nice people. I wish they would come back more often. This is the story of how I first met them.
I was still a sales guy at the time. I had just come off my break and was just walking past the TV section when I heard “Oh, excuse me!” so I naturally turn around to see a smartly dressed gent with his wife.
I have to admit, at first I thought “Uh-oh. These guys will want discount for no reason. I don’t want to do this” “Hiya! How can I help?”
They asked a few questions about a particular TV they were standing in front of, which I of course, answered. Told them a few features of it, and told them about the after sales insurance we offer, which they liked the sound of. After a lot of nattering we get to the crunch “are you looking to buy today?”
“Oh we would be if we could get it in the car. I’ll need to come back with the other car”
“Oh well, good news, for £16, you can have it delivered”…they were over the moon. Just as well anyway as we didn’t have any in stock. Saved my arse there
We sat down at the terminal. They wanted a bracket which they could take away today. No problem. I had to do a bit of discount on the bracket, but these guys were making me smile so I had no problem there.
The finance agreement was put through, the TV was ordered to be delivered Friday night, the stand was put in the boot of the car. “Flea, It’s been a pleasure dealing with you.” And they shake my hand
“You too! Have a very good day guys!” (“Have a good day” is my signature goodbye when I am at work) and that was it, they were gone.
Jump forward to next week. I have finally been moved onto Tech which is where I wanted to be. Fantastic. Phone rings “Hello [store name] Tech. AdvancedFlea speaking! How may I help?”
It’s Mr. L on the end of the phone. The idiots at the local delivery centre have sent the wrong TV…wonderful. I ask him if I am alright to call back in an hour. Fine, no problem.
I get on the phone and start yelling at the delivery centre who say they cannot get a new TV to them until Wednesday. Great, so now I need to come up with a new plan. I spoke to one of my managers, “Mogli” who said we should try to scource one from another store. I’m on friendly terms with everyone at the store in another town, and they have one in stock. Great. I can get one.
I call Mr. L back and ask if I can come tomorrow and swap the units over. Yes, tomorrow is fine. I’ll call when I am leaving the other branch.
The next day rolls around, I pick up the van from work, drive down to the other branch, get the TV then follow the navigator to Mr. L’s apartment. He sees me coming so is waiting for me at the gate to let me in. We cart the TV upstairs, cart the old one downstairs and load that in the van, then he invites me in for a cup of tea. No harm can be done, no one knows how far away these people are from work.
Anyway, I got up to their apartment only to find Mrs. L setting the table with 4 places. Obviously 2 for them, one for their son who is around somewhere, and I was informed there was a little left over, so one for me as well. Woah. I’m not used to being treated this well by a customer. I told her I would have to wolf it down, because of getting back, they were ok with that.
It was really good food too. Lasagne
They came back a few months later and found me on tech, wanting to buy a new computer and saying “we’re only going to deal with AdvancedFlea, thank you very much”
Some days I really love my job.
I was still a sales guy at the time. I had just come off my break and was just walking past the TV section when I heard “Oh, excuse me!” so I naturally turn around to see a smartly dressed gent with his wife.
I have to admit, at first I thought “Uh-oh. These guys will want discount for no reason. I don’t want to do this” “Hiya! How can I help?”
They asked a few questions about a particular TV they were standing in front of, which I of course, answered. Told them a few features of it, and told them about the after sales insurance we offer, which they liked the sound of. After a lot of nattering we get to the crunch “are you looking to buy today?”
“Oh we would be if we could get it in the car. I’ll need to come back with the other car”
“Oh well, good news, for £16, you can have it delivered”…they were over the moon. Just as well anyway as we didn’t have any in stock. Saved my arse there
We sat down at the terminal. They wanted a bracket which they could take away today. No problem. I had to do a bit of discount on the bracket, but these guys were making me smile so I had no problem there.
The finance agreement was put through, the TV was ordered to be delivered Friday night, the stand was put in the boot of the car. “Flea, It’s been a pleasure dealing with you.” And they shake my hand
“You too! Have a very good day guys!” (“Have a good day” is my signature goodbye when I am at work) and that was it, they were gone.
Jump forward to next week. I have finally been moved onto Tech which is where I wanted to be. Fantastic. Phone rings “Hello [store name] Tech. AdvancedFlea speaking! How may I help?”
It’s Mr. L on the end of the phone. The idiots at the local delivery centre have sent the wrong TV…wonderful. I ask him if I am alright to call back in an hour. Fine, no problem.
I get on the phone and start yelling at the delivery centre who say they cannot get a new TV to them until Wednesday. Great, so now I need to come up with a new plan. I spoke to one of my managers, “Mogli” who said we should try to scource one from another store. I’m on friendly terms with everyone at the store in another town, and they have one in stock. Great. I can get one.
I call Mr. L back and ask if I can come tomorrow and swap the units over. Yes, tomorrow is fine. I’ll call when I am leaving the other branch.
The next day rolls around, I pick up the van from work, drive down to the other branch, get the TV then follow the navigator to Mr. L’s apartment. He sees me coming so is waiting for me at the gate to let me in. We cart the TV upstairs, cart the old one downstairs and load that in the van, then he invites me in for a cup of tea. No harm can be done, no one knows how far away these people are from work.
Anyway, I got up to their apartment only to find Mrs. L setting the table with 4 places. Obviously 2 for them, one for their son who is around somewhere, and I was informed there was a little left over, so one for me as well. Woah. I’m not used to being treated this well by a customer. I told her I would have to wolf it down, because of getting back, they were ok with that.
It was really good food too. Lasagne
They came back a few months later and found me on tech, wanting to buy a new computer and saying “we’re only going to deal with AdvancedFlea, thank you very much”
Some days I really love my job.
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