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I wish that I could say that this was more impressive than it actually was, but I can't. It's just some nice people with lots of patience being very descriptive, and again, very, very patient.
I'm helping out an old family friend (Keyword: Old.) with his internet connection. We had called for Verizon Tech Support. We actually called twice in the same day, as his connections at home and in the office had somehow gone down at the same time, and probably wasn't Verizon's fault, nor the old friend. Just coincidence, considering what turned out to be the solution in the end.
Basically, here's what it is. I'm awful on the phone. I mean I'm beyond awful. I'm friendly, cheerful, unnecessarily apologetic, (somehow) infinitely patient, permanently smiling, and have the uncanny ability to be sweet enough to cause cavities from a distance that can only be considered continent-spanning. But I have one of the most severe speech impediments you'll ever hear from a person. Seeing as how when you're on a phone, the only thing you exist as is a voice, it can get rather trying for both parties.
So you essentially have a person (Me) trying to follow the guy's directions to look at various parts of the Router and see what's what while stumbling through sentences to give as accurate a description as possible of what I'm looking at and manipulating, while the guy on the other end is trying to piece together whatever he can hear. While searching, I ask him how his family is, and we have a lovely conversation together, which actually ends up talking about World of Warcraft; he tells me he's been on the Private Server scene, (something we have in common) and we talk about it for the entire duration of the call in between advice on what to manipulate and how and why. Old man friend is sleeping in the corner by now.
Good lord it helps to be friendly and cheerful...
Because, when I got home from work Friday night, I received an indication that my neighbors (whom I have known all of my life; VERY Wonderful people.) were having problems with their computer. They were expecting me, or at least my call to indicate that I was home. So I call them, and they don't recognize me. I tell them it's me, <name>, from next door, I was told you have a computer problem? And they respond "sorry, you must have the wrong number." "Hey, no, it's <me> from next door! <me>! <me>!!" ... aaand he hung up.
I'm just imagining how the Tech Support people must feel like when they get a customer they have a hard time understanding. I mean I have enough trouble understanding song lyrics as it is!! @ @. ;_; XD
I'm helping out an old family friend (Keyword: Old.) with his internet connection. We had called for Verizon Tech Support. We actually called twice in the same day, as his connections at home and in the office had somehow gone down at the same time, and probably wasn't Verizon's fault, nor the old friend. Just coincidence, considering what turned out to be the solution in the end.
Basically, here's what it is. I'm awful on the phone. I mean I'm beyond awful. I'm friendly, cheerful, unnecessarily apologetic, (somehow) infinitely patient, permanently smiling, and have the uncanny ability to be sweet enough to cause cavities from a distance that can only be considered continent-spanning. But I have one of the most severe speech impediments you'll ever hear from a person. Seeing as how when you're on a phone, the only thing you exist as is a voice, it can get rather trying for both parties.
So you essentially have a person (Me) trying to follow the guy's directions to look at various parts of the Router and see what's what while stumbling through sentences to give as accurate a description as possible of what I'm looking at and manipulating, while the guy on the other end is trying to piece together whatever he can hear. While searching, I ask him how his family is, and we have a lovely conversation together, which actually ends up talking about World of Warcraft; he tells me he's been on the Private Server scene, (something we have in common) and we talk about it for the entire duration of the call in between advice on what to manipulate and how and why. Old man friend is sleeping in the corner by now.
Good lord it helps to be friendly and cheerful...
Because, when I got home from work Friday night, I received an indication that my neighbors (whom I have known all of my life; VERY Wonderful people.) were having problems with their computer. They were expecting me, or at least my call to indicate that I was home. So I call them, and they don't recognize me. I tell them it's me, <name>, from next door, I was told you have a computer problem? And they respond "sorry, you must have the wrong number." "Hey, no, it's <me> from next door! <me>! <me>!!" ... aaand he hung up.
I'm just imagining how the Tech Support people must feel like when they get a customer they have a hard time understanding. I mean I have enough trouble understanding song lyrics as it is!! @ @. ;_; XD