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Our cat regularly needs fluids (Lactated Ringers Solution) administered under the skin in order to flush her kidneys. This takes quantities of fluids that are expensive to ship, and for which the vet charges a fortune ($8/liter; we go through a liter every ten days, along with a $2.50 set of IV tubing (mail-ordered, and five $.07 needles (also mail-ordered.))
To save on cost, we have been ordering the fluids through a local Rite Aid. (Approx. $2/liter, when ordered by the case.)
We recently file a new scrip for another shipment. I go to pick it up, and discover that they only gave me eight bags instead of twelve. Since I don't get a full case discount, the price comes out higher.
I mention this to the pharmacist, who figures out what happened. Somebody else came in and ordered four at some point in the past, but the pharmacy has to order a whole case at once. Pharmacy tech must have not been paying attention, saw the big crate of fluids on the floor, and assumed we must have asked for a partial fill.
The pharmacist profusely apologizes and offers to let me have all eight bags for only $10, just to get the bulky box out of the way. (Since it is prescription item, it can't be stored in the backroom.)
I then ask if by any chance he has macrodrip IV linesets. He ponders, wanders into the backroom, and comes back with another huge box. Turns out those can only be ordered 48 at a time, and somebody got 5. He offers those for $2 a piece, and now I don't have to pay shipping. To make it even better, it's 10 drops/ml, which flows faster than the 15 drops/ml I've been mail-ordering.
I go for the trifecta and ask if he happens to have 19-gauge Thin Wall needles. He replies no (and can't find any during a quick run through the catalog), but says he can probably get them, and next time we need them, just call, and he'll track some down.
He calls today (just a couple days later) and informs us he now has 19 gauge Thin Wall needles! He figured we'd want them eventually, so he decided to just order a box to have on hand.
Rite Aid, for the price of some discounts on bulky and obscure merchandise that would probably expire before being sold, just bought a loyal customer whenever I need something from a drugstore.
THAT is how customer service is supposed to work!
SirWired
To save on cost, we have been ordering the fluids through a local Rite Aid. (Approx. $2/liter, when ordered by the case.)
We recently file a new scrip for another shipment. I go to pick it up, and discover that they only gave me eight bags instead of twelve. Since I don't get a full case discount, the price comes out higher.
I mention this to the pharmacist, who figures out what happened. Somebody else came in and ordered four at some point in the past, but the pharmacy has to order a whole case at once. Pharmacy tech must have not been paying attention, saw the big crate of fluids on the floor, and assumed we must have asked for a partial fill.
The pharmacist profusely apologizes and offers to let me have all eight bags for only $10, just to get the bulky box out of the way. (Since it is prescription item, it can't be stored in the backroom.)
I then ask if by any chance he has macrodrip IV linesets. He ponders, wanders into the backroom, and comes back with another huge box. Turns out those can only be ordered 48 at a time, and somebody got 5. He offers those for $2 a piece, and now I don't have to pay shipping. To make it even better, it's 10 drops/ml, which flows faster than the 15 drops/ml I've been mail-ordering.
I go for the trifecta and ask if he happens to have 19-gauge Thin Wall needles. He replies no (and can't find any during a quick run through the catalog), but says he can probably get them, and next time we need them, just call, and he'll track some down.
He calls today (just a couple days later) and informs us he now has 19 gauge Thin Wall needles! He figured we'd want them eventually, so he decided to just order a box to have on hand.
Rite Aid, for the price of some discounts on bulky and obscure merchandise that would probably expire before being sold, just bought a loyal customer whenever I need something from a drugstore.
THAT is how customer service is supposed to work!
SirWired
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