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We saw a BBQ we want (Broil King Crown 90, natural gas model) and went to our local Sears store to buy it, using a $30 coupon, $20 scratch-and-save for that weekend, and it was on sale as well - total savings $100 on a $600 BBQ.
Got the phone call that it came in and went to pick it up. Receiving guy brought it out for us, but it was a propane unit, not natural gas. Oops. So off we went to ask the hardware/tools department where we purchased it to re-order it for us.
No one working there. So we went to electronics, where the ASM was called for us. Processed it quickly - refund it and repurchase it, and gave us an actual date when it will be in (next wednesday) instead of the original purchase when we were not given a delivery date. We were also given a $25 gift card, which we will apply towards a cover for it.
So to Sears, thank you for the prompt, professional and courteous service at your Square One location.
Got the phone call that it came in and went to pick it up. Receiving guy brought it out for us, but it was a propane unit, not natural gas. Oops. So off we went to ask the hardware/tools department where we purchased it to re-order it for us.
No one working there. So we went to electronics, where the ASM was called for us. Processed it quickly - refund it and repurchase it, and gave us an actual date when it will be in (next wednesday) instead of the original purchase when we were not given a delivery date. We were also given a $25 gift card, which we will apply towards a cover for it.
So to Sears, thank you for the prompt, professional and courteous service at your Square One location.