...are awesome.
I bought a new stove from them last week, and had it delivered. However, I didn't hear from them when I was supposed to. I called them up, explained about my order, and they said it was some snafu with the paperwork. Even though I'd paid for the stove, they'd misplaced the paperwork. They did some checking around, Bob (who sold me the stove) apologized for the screw-up, and then said my stove would be delivered later...on the same day! You don't get that kind of service from the big-box stores, which is why I try to do business with local stores as much as I can.
Then yesterday, I called up VW Plumbing (ask for Tom), to disconnect the old stove, and hook up the new one. He came when he said he would, and quickly had the new stove set up...and the old one on the porch.
Anyone want to guess who has my business now...if I need new appliances in the future?
I bought a new stove from them last week, and had it delivered. However, I didn't hear from them when I was supposed to. I called them up, explained about my order, and they said it was some snafu with the paperwork. Even though I'd paid for the stove, they'd misplaced the paperwork. They did some checking around, Bob (who sold me the stove) apologized for the screw-up, and then said my stove would be delivered later...on the same day! You don't get that kind of service from the big-box stores, which is why I try to do business with local stores as much as I can.
Then yesterday, I called up VW Plumbing (ask for Tom), to disconnect the old stove, and hook up the new one. He came when he said he would, and quickly had the new stove set up...and the old one on the porch.
Anyone want to guess who has my business now...if I need new appliances in the future?
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