Umm... You're welcome?

[BuryMe]

So where I work, we sell easels in the kids department, and separately, we sell rolls of paper that fit perfectly across the top. There's really nothing particularly special about it. Around last Christmas, we sold out of the paper, and a customer approached me at the cash asking if we had any left. So I called the department and was told no, and there wouldn't be any more until after Christmas.

So I told the customer who was a little disappointed. I then suggested that she check out the craft store next door to us, and her face just lit up. Seriously, I just couldn't believe it. He thanked me over and over again... All for telling her to go next door. I seriously never expected that simple of a suggestion to make some one so happy. I never did find out if she found her paper, though.

[Bright_Star]

When I worked at Sam's Club & somebody asked me if we had so & so cause they couldn't find it, I suggested that they could always go to the Wal-Mart next door & see if they had what the customer wanted. I'd get some of the nastiest looks from the associates nearby. They'd tell me.."Oh, Star, u can't tell them that!!" I don't see why not, Wal-Mart & Sam's Club are related to each other. AND that's good customer service.

[XCashier]

I don't know why your coworkers would react like that, BrightStar. You can't sell what you don't have in stock. And if you're helpful to the customers, the good ones will remember that and come back to your store, whereas if you don't give them any answers, they likely won't.

[Lyse]

I remember trying to find a specific splint for my wrist - one that had a thumb spica. I needed it that day (mine had gone missing) and couldn't wait for an online order. My fourth or fifth stop was at a Rite Aid several miles away. I was standing on front of their splints an braces when the pharmacist came out to see if he could help me. I told him what I needed, only to be told they didn't carry those and that few drugstores did. However, he knew of a medical supply store a few miles off that should, and then he called them to find out before sending me over there. Years later, I still drive past several drugstores to go to this one.