Address Bar. ADDRESS BAR! (long, as usual)

[OfficeSlug]

Me: Okay, on the very bottom of your screen is your task bar. Does that show either a picture of an e with a yellow line across it or a blue and orange circle at all?
Caller: No.
Me: You're using AOL's browser then. I need you to open Internet Explorer.

That made me cry just a little....

But WAY TO DUMB IT DOWN! *impressed*