Last night, was a slow night... If you weren't answering the phone.
Had this one chick that kept calling every hour, trying to get a tech to help her with her user accounts. The first time she pulled this crap, she couldn't remember her password on her computer. This time it was to remove a (apparently) non-existant "guest" account off her computer.
Okay, if it's a pretty easy problem to fix and we're feeling generous, we'll tell you how to fix the problem. But if it's going to take more than ten seconds and/or you can't even find the "start" button, we'll tell you to bring your computer in and charge you labor. We're simply too busy to sit on the phone with someone for ten minutes while we have customers lining up and computers waiting to be worked on. We have a tech support line you can call (for a fee) and you can always call the maufacturer.
Finally, the chick asked me why I wasn't helping her. I went with the diplomatic response and said that it's company policy not to give tech support. The real reason is that we're a retail store and our purpose is to make money. And if it's something I can charge you for, I'm not going to tell you how to fix it for free. I don't care if you're "not good with computers" or "not a technical person". It's not my problem that you won't even bother to educate yourself about that $500 peice of machinery you bought.
Had this one chick that kept calling every hour, trying to get a tech to help her with her user accounts. The first time she pulled this crap, she couldn't remember her password on her computer. This time it was to remove a (apparently) non-existant "guest" account off her computer.
Okay, if it's a pretty easy problem to fix and we're feeling generous, we'll tell you how to fix the problem. But if it's going to take more than ten seconds and/or you can't even find the "start" button, we'll tell you to bring your computer in and charge you labor. We're simply too busy to sit on the phone with someone for ten minutes while we have customers lining up and computers waiting to be worked on. We have a tech support line you can call (for a fee) and you can always call the maufacturer.
Finally, the chick asked me why I wasn't helping her. I went with the diplomatic response and said that it's company policy not to give tech support. The real reason is that we're a retail store and our purpose is to make money. And if it's something I can charge you for, I'm not going to tell you how to fix it for free. I don't care if you're "not good with computers" or "not a technical person". It's not my problem that you won't even bother to educate yourself about that $500 peice of machinery you bought.
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