Some people should not be allowed to use email by themselves

[carlyn]

TWO crises this weekend, which of course are OUR fault:

** misspelled email address bounces, so our server must be screwed.
** list of inbox sub-folders got minimized (somehow), so our server must be screwed...

[Shangri-laschild]

Man that sucks!

[gunsage]

Buh...? Wow.

"OMGZ, I DOUBLE LEFT-CLIK'D THIS LITTLE BOX IN A BOX IN A BOX AND TEH WIDNOW IS SMALL NOWZ!!!111! IS THAT UR RESOLUTION OR WHATEV?!?!?!?!"

[BravoOrig]

Its always the server, just because they know the word, despite having any clue what one is. Also, there is always an outage in their area, never only at their home.

[Jacen]

This shoulder be expanded to internet. I rent a private email server, that my brother (and friends) use. The email server hosts my brother's business' email accounts and I was talking to him about why it was down. And my dad asked "Is the internet down?"...

** misspelled email address bounces, so our server must be screwed.

I'd probably need to count on my toes the amount of times I've seen this. lol.

[Crazeyal]

Yeah.. had that...

Secretary could NOT grasp the concept of double clicking. She would pound HARDER instead of faster, then get mad at ME because she "DID IT LIKE I SAID AND IT STILL DIDN'T WORK!!!"



I had to disable double clicking alltogether .

[Imogene]

Okay, vaguely related...
My parents have our internet through Yahoo DSL. They recently had to reformat their comp due to some error or other preventing Mom from getting to the internet.

Anyway, after the reformat, the internet still wouldn't work for them. I eventually figured out why, and it worked just fine the next day. I was in the room as Mom tried to check her email.
M:"I can't get to Yahoo."
RJ: "Okay... why not?"
M: "Because the Yahoo connection isn't working."
RJ: "But, you can get to the internet, right?"
M: "Yes..."
RJ: "Go to the address bar, type yahoo.com, and input your login info."
M: "But, the Yahoo account isn't on this comp."
RJ: "Uh? You can access Yahoo from any comp in the world, Mom. Your email is accessible. The network connection has nothing to do with which sites you can visit."

Mom's kind of educated stupid about the internet, but she's getting better.

[BravoOrig]

I can't tell you the number of times recently that a customer forwards a bounce back message to us. usually as part of correspondence with the sender, and the bounceback they send is from the sender being blocked. Except the bounce back is of the sender mistyping the email address we asked them to forward the bounce back to. Are you following me here? We want examples, tell them to have the sender email us the example, they mistype it, woila, a bounceback.