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Try as we might, providing cable and internet to seventeen states and all of the really tiny towns, boroughs and random farmhouses requires a lot of upkeep. Some of the companies we bought out didn't do too much in the way of maintainance, and so as much as it displeases us and our customers, outages can and do happen.
Some nights ago there was a massive outage in a part of Louisianna that we've been having to do lots of repairs and work on lately. I'd been recieving call after call from that area, and explaining to each customer in turn that it wasn't just their services that were down, but the whole area's. We'll have a tech out there shortly to fix it, and your stuff should be back up soon. Most people will take this but of information, be relieved that it's not their equipment malfunctioning, say "Thank you," and be off. Others will complain and grumble, but being that there's NOTHING that can be done, will eventually give up. Others, however...
Me: *Delivering opening schpiel, sounding as genuinely enthusiastic and cheery as possible*
SC: Why do you hate us?
Me: ...Beg your pardon?
SC: I said why do you hate us? Our services are down AGAIN! This keeps happening!
Me: Yes ma'am, I am aware and I do apologize, but unfortunately we keep finding things in your area that need fixing in order to prevent future problems, and in order to do that, they have to turn everything off.
SC: I already know all that, but what're you gonna do about it?
Me: ...Well ma'am, as it's an outage, there's not a lot I can do. If you mean crediting your account...
SC: I already talked to another agent and they're doing a credit for me for all these outages. But what are YOU gonna do?
Me: ...Ma'am, aside from the credit she already gave to you, I can't offer anything else.
SC: Look, I understand that it's an outage, there's nothing you can do, and that you can only crdit me. I understand all that, but I'm a grown-up!
Me: ...?...
SC: But do you wanna try and explain this to my three-year old daughter? You try explaining outages and credits and why she can't watch her cartoons! How do you propose to fix THAT, miss?!
That's right, ladies and gentlemen. By bringing up innocent children who are deprived of their services, we techies will be moved to tears and be magically able to make everything work again. After all, your services aren't really down, we just don't like YOU. Children, on the other hand, we feel all sympathy for. Right. By this point I'd stopped drumming my fingers and was playing my special invisible violin.
She's three years old, and I've been taking care of kids since I was seven. I know that three-year-olds, though periodically annoying, are like little sponges when it comes to learning stuff and are also easily amused. I know it's tough being a mom, but seriously! She's three - play with her or read her a book! An afternoon free of television WON'T kill her
Some nights ago there was a massive outage in a part of Louisianna that we've been having to do lots of repairs and work on lately. I'd been recieving call after call from that area, and explaining to each customer in turn that it wasn't just their services that were down, but the whole area's. We'll have a tech out there shortly to fix it, and your stuff should be back up soon. Most people will take this but of information, be relieved that it's not their equipment malfunctioning, say "Thank you," and be off. Others will complain and grumble, but being that there's NOTHING that can be done, will eventually give up. Others, however...
Me: *Delivering opening schpiel, sounding as genuinely enthusiastic and cheery as possible*
SC: Why do you hate us?
Me: ...Beg your pardon?
SC: I said why do you hate us? Our services are down AGAIN! This keeps happening!
Me: Yes ma'am, I am aware and I do apologize, but unfortunately we keep finding things in your area that need fixing in order to prevent future problems, and in order to do that, they have to turn everything off.
SC: I already know all that, but what're you gonna do about it?
Me: ...Well ma'am, as it's an outage, there's not a lot I can do. If you mean crediting your account...
SC: I already talked to another agent and they're doing a credit for me for all these outages. But what are YOU gonna do?
Me: ...Ma'am, aside from the credit she already gave to you, I can't offer anything else.
SC: Look, I understand that it's an outage, there's nothing you can do, and that you can only crdit me. I understand all that, but I'm a grown-up!
Me: ...?...
SC: But do you wanna try and explain this to my three-year old daughter? You try explaining outages and credits and why she can't watch her cartoons! How do you propose to fix THAT, miss?!
That's right, ladies and gentlemen. By bringing up innocent children who are deprived of their services, we techies will be moved to tears and be magically able to make everything work again. After all, your services aren't really down, we just don't like YOU. Children, on the other hand, we feel all sympathy for. Right. By this point I'd stopped drumming my fingers and was playing my special invisible violin.
She's three years old, and I've been taking care of kids since I was seven. I know that three-year-olds, though periodically annoying, are like little sponges when it comes to learning stuff and are also easily amused. I know it's tough being a mom, but seriously! She's three - play with her or read her a book! An afternoon free of television WON'T kill her
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