You just had to f**k with it....

[Mr. Rude]

A lovely normal, no stupid phone call / question day only mostly passes....

Our meathead of the day comes in to pick up his rig. Blown board, we moved his gear to a different rig & overlay his OS. Update drivers, scan is clean, all is good in the world. Off the bat I can tell this guy is a few pints short of a full gallon. He just takes a wee bit toooooo long to get his gear & get the hell out of my shop (spidey sense shivers).

..............3 hours later..................

The once "working" rig now is boot cycling.....

Cue the "House" technique

Me: So, what new USB devices, drivers, or anything did YOU install when you got your system home?

Duh: Ummm...A printer, blah, blah, bladiddy, blah, drivers.

Me: Mhmmm...let's fire it up.... "Boot cycles like a bat outta hell".

Duh: I Dl'd this program & it told me that 21 of my drivers were out of date ( Tard points at the "Driver detective" icon on his already cluttered desktop ).

Me: How....many....did...you...update?

Duh: Ummm............ *sounds of a rotting gerbil getting tossed around on a treadmill*

Me: Ok.... What was the last one you did? ( prays to self ).

Duh: The sound one.

Me: Great!! (Safe modes the now possibly humped machine, blows off sound driver, let's XP grab it, & HOLY DOGS**T....It runs just fine............for now)

Me: So, why did you take a perfectly running fine machine, which was loaded by a TECH. Go online, DL a POS hunk of software, second guess our TECH, run same crap & hose your OS?. You do know I should be charging you for this.

Duh: I just wanted to check...

Me: Well, considering that you only had this machine back home for all of 3 hours, & hosed your OS in that same amount of time, I'd recommend that you DON'T install crap like this ( uninstalls prog & a few other crap ones he had fired up )

Duh: but......

Me: No buts. I'll be putting a note in our repair log about this. You screw up your OS & we WILL charge you to fix it. Next time, just call us if you have a question. It saves you a mess of cash, right? ;

Duh: Ummmm...Yeah

Me: Great!! You go have a great day now.

Duh: *Leaves*

Now, I know that we are a rather curious species, but, WTF kinda moron pays out $300 & then proceeds to screw around with something that just got fixed?

"It's never gonna heal if you keep picking it" comes to mind.


Cheers

[tropicsgoddess]

Don't you just love those SC's (in this case stupid)? There ought to be a test for who can own a computer and if that were the case, that guy would fail miserably.

[Hyndis]

But without the constant parade of idiots such as this, techs would be out of a job!

I recall an old proverb, something about a fool and his money...

[lordlundar]

But without the constant parade of idiots such as this, techs would be out of a job!

While it's true the job security is there, Being able to set an example is sometimes necessary.

[technical.angel]

If there's one thing I've learned in my adventures in tech support hell, it's that there's a very very fine line between job security and losing your sanity going stark raving mad.

[AccountingDrone]

Holy crap ...

I have a list of must have programs, including several specific programs for media and leisure activities ... and I list everything including registration numbers and passwords so the tech knows what I need and use. I absolutely detest having to rummage around for drivers. That is what I pay the tech to do. Now if something doesnt work after that, then I might have issues.

I dont tend to do a lot of self tweaking ... I know enough to know what I do and don't know...

[Darkwolf]

If there's one thing I've learned in my adventures in tech support hell, it's that there's a very very fine line between job security and losing your sanity.

Sanity? What is this sanity you speak of?

[SteeleDragon78]

sanity is the thing they took away when we showed up for orientation for the hd. didnt hurt much and made web comics funnier

[technical.angel]

If there's one thing I've learned in my adventures in tech support hell, it's that there's a very very fine line between job security and going stark raving mad... in a bad sense.

Edited..., does that sound better?

[Racket_Man]

If there's one thing I've learned in my adventures in tech support hell, it's that there's a very very fine line between job security and losing your sanity.

what is this sanity you speak of??????

I lost mine a LOOOOOOONNNNNNNGGGGGG ago though I am not sure I ever had IT

I feel your pain. when I last did tech support it was for a bunch of colleges. 95% of the people understood they did not know what thery were doing and needed help. then you had the people build a query that went into an endless loop and trashed/shut down the main computer with an out of disk space error