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Okay, ya'll might have thought my retelling of the adventures of the voicemail server might have thought I was a little... cranky. The story I present to you today, well, the voicemail issue is NOTHING to compared to this.
On Friday, a student(RBQFH - Raving Bitch Queen from Hell) and her roommate brought in their laptops. RBQFH was all pissed off because, gods above and below forbid, this was the SECOND time she's had to bring in her laptop!!!
Her darling roommate who was pretty much silent through EVERYTHING had NEVER brought her laptop in, so I had to do a full set up on it.
I load up RBQFH's computer. It hits the Vista splash screen. The alien green bar starts up and goes and goes and goes and goes, etc. So I shut it down, restart, rinse and repeat.
Finally, after the 3rd reboot, Windows asks if I would like to run the startup repair. Since I was about to track that down next, I appreciated Windows' thoughtfulness. I ran it, it fixed the issue, and I was able to get the damn thing to boot.
I got in, and GASP! IT WORKS FINE! Since she said she was getting hung up by the NAC client, I tossed on Spybot so if the NAC wasn't seeing Windows Defender as it sometimes does, it would still be good.
She came, picked it up, and THREW A FIT. It didn't work in her room. Her roommate's computer ran slow in her port, but when RBQFH plugged her computer into the roommate's port, her computer didn't run slow. Why did it do this? Why haven't I fixed it? She grilled me for about 10 minutes, while her roommate stood there, clearly embarrassed. After agreeing to go to their room if they still had problems, I finally got them to leave. The time at that moment was 4pm. I work until 4:30pm.
I waited five minutes, long enough for them to clear the general area, but hopefully not enough time to get back to their room and plug in the computers. Being the coward and bitch that I am, I went to do a work order. I figured I'd just stay out of the office until 4:20pm. That way I'd be getting work done, and I wouldn't have to deal with RBQFH.
Well, that worked until my manager called me back in.
She was dealing with a staff member who had somehow lost files on her mac. It was already a pretty bad situation, and my manager couldn't walk out on her to deal with RBQFH. So when the little
: called back in, as I knew she would, the manager made the AA call me back in. 
It got to the point, before I got back in, that the AA HAD to call the manager to the phone. The manager made it very clear, as I walked into the building at 4:15pm that there was no bloody way on the face of this planet or any other that I was going to her room that day. I'm hourly, and if I work overtime without big boss approval, accidentally or no, there is hell to pay.
Did hearing that affect the student at all? Did she care about anything but her problems? Of course not.
So, finally, I get to my desk. The AA takes herself out of the queue, forwards me the call, which I put on speakerphone, and the AA perches on my work bench to listen to hell falling into the handbasket.
"WHAT DID YOU DO TO MY COMPUTER??? I keep getting a blue screen!!!"
So, I explain what had happened when I first got it, and what I did to resolve it.
"It wasn't doing this when I brought it in" Total bull shit. "You broke my computer! Tell me exactly what you did to my computer!!!!!!"
Now, I have been dealing with this girl for awhile now, and there were no signs this conversation was going to go any differently than it had before. So, I did what she said. I told her EXACTLY what I had done with her computer, click by agonizingly long click. I was pretty proud of myself. Fortunately or unfortunately, she was too pissed off to realize I was being bitchy about it.
She kept repeating the same thing, it was fine before she brought it in, now it was broken and it was all my fault. Once again, I say bull shit!
I keep repeating my mantra, Blue screen means it's nothing I can work on, call the manufacturer. Blue screen means it's nothing I can work on, call the manufacturer. Blue screen means it's nothing I can work on, call the manufacturer.
You think I was asking her to mud wrestle in the manure piles at the barn.
Despite everything I had told her, despite my manager telling her explicitly that I would NOT be going to her room that day, she started demanding that I come to her room and tell her what the blue screen meant in English.
Once again I told her that due to liability issues, I could not, but if it had been earlier in the day, and not 4:25pm, this is important later, I probably would anyway, but at the current time, I couldn't go over there.
She argued with me even more, I kept telling her to call the manufacture, she has a fucking warranty for a reason. I did nothing wrong, and she either has a virus or hardware failing, and there's nothing I can do. This went on long enough that the AA got bored, and wandered back to her desk, but still where she could hear the conversation.
Then, finally at 4:30pm, on the dot, she gave up, left me with some scathing comments and hung up on me.
I yelled, screamed and bitched. I was totally pissed beyond the telling of it. But, I was finally able to leave. To make it worse, it was Homecoming weekend, so my road home was blocked by a PARADE ROUTE.
So I had to go miles and miles out of my way to get home. The second to last intersection I had to take a left on was packed, and the person to my right decided that when the person in front of him left, he could go right after them. I managed not to hit him, but I was glad that I was almost home, and there were no other cars on the road the rest of the way, because I was seconds away from full on road rage.
Finally, I get home, and go kill things for a few hours on WoW until the anger and my energy levels crashed at the same time, and I went to bed early.
Story over?? HELL NO! That's nothing for the record books! That comes on Monday morning!!
So, Monday morning. I'm sitting at my desk, whining that they didn't fix the cappuccino machine yet, and it spit out lukewarm cappuccino. I am stuck in a corner, with cubicle walls blocking my sight of everything except the AA's desk. So I hear, "I'm here to see *dept head*." in a very pissed off woman voice. Odd. Plus, he wasn't in yet. Intern sees dept head isn't in yet, and grabs manager. Manager comes out and explains that dept head isn't in yet, and could she help?
Now Even More Pissed Off Woman Voice then asks who manager is and what her position is. Manager explains, and Somewhat Mollified But Still Pissed Off Woman Voice then asks if they can talk somewhere private. Manager says they can talk in her office. I hear footsteps then door closing.
I turned around and gave the AA a very questioning look. She then messaged me saying that it was the RBQFH. I asked who the woman was with her.. She said it looked like her Mom.
Yes, the RBQFH BROUGHT IN HER MOMMY TO FIGHT THE EBIL HELPDESK PEOPLE!!!!!!!
I just about died then and there. I've had a little contact with parents other than when students where moving in, mostly it was positive, and NEVER IN PERSON!
They were in there for quite a while. I joked to the AA that I wished I could hack into my manager's mac and activate the camera and mic.
After awhile, the manager called and asked if I had room on my work bench for them to test the FULLY FUNCTIONAL laptop on the student network side of things, rather than the fac/staff side she would get from a cable in her office. I asked her to give me a few moments to clear everything off my table (which I use as a dumping ground when I don't have computers on it), then as soon as I cleared it, I bolted to go work on other work orders, and because my area is not big enough for 4 people, and because I couldn't trust myself with little Miss RBQFH and her equally RBQFH sounding mother.
I was finishing up diagnosing a computer when I got a call back from the manager. She said that since the computer was working fine here but not in her room, she was scheduling a work order for me to check out the port. I roll my eyes. My part of "check out a port" is acting as a chaperon for the network guys. I tell her that, and she tells me to check with the networking guys to get someone to go with us, but she wants me to go because I was the one working on the student's computer.
I finally sat down and talked to the manager. She said that the Mom was pretty angry until she got the point that the manager was trying to help. The RBQFH, on the other hand, stayed a RBQFH the entire time. She said that after the student said she had come over at 4:25 and found our doors closed, she knew she was lying out her ass and ignored everything she said. Plus, she knew that the AA had listened to the entire convo and would have stopped me if I went overboard.
The three of us, me, the manager and the network admin troop over to her room. Where her mom is STILL THERE. The network admin pronounces her port clean and good and happy. We boot up her laptop (Circuit City managed to fix her blue screen error), and yes, her computer doesn't get full access to the network. I look at what the program says is the problem. I bless the program through the firewall and turn off checking for server revocation for the 10th billion time, restart the program and she has full access. I restart her computer, and she still have full access.
The network admin said he somewhat understood how it happened. Basically, at the Helpdesk, the NAC client on the server could see AVG's antivirus because of switches, and other mysterious and magical network stuff, but in the res halls, because of lack of that mysterious and magical magic, the AV was hiding from the scan behind the firewall. So, we told the firewall that the NAC client on the PC was a safe and happy product, and not to block it anymore because bunnies will cry.
Her Mom would only talk to the manager, the only time I spoke was when the manager got confused about the two error messages that usually pop up.
So. Story over????
On Friday, a student(RBQFH - Raving Bitch Queen from Hell) and her roommate brought in their laptops. RBQFH was all pissed off because, gods above and below forbid, this was the SECOND time she's had to bring in her laptop!!!
Her darling roommate who was pretty much silent through EVERYTHING had NEVER brought her laptop in, so I had to do a full set up on it. I load up RBQFH's computer. It hits the Vista splash screen. The alien green bar starts up and goes and goes and goes and goes, etc. So I shut it down, restart, rinse and repeat.
Finally, after the 3rd reboot, Windows asks if I would like to run the startup repair. Since I was about to track that down next, I appreciated Windows' thoughtfulness. I ran it, it fixed the issue, and I was able to get the damn thing to boot.
I got in, and GASP! IT WORKS FINE! Since she said she was getting hung up by the NAC client, I tossed on Spybot so if the NAC wasn't seeing Windows Defender as it sometimes does, it would still be good.
She came, picked it up, and THREW A FIT. It didn't work in her room. Her roommate's computer ran slow in her port, but when RBQFH plugged her computer into the roommate's port, her computer didn't run slow. Why did it do this? Why haven't I fixed it? She grilled me for about 10 minutes, while her roommate stood there, clearly embarrassed. After agreeing to go to their room if they still had problems, I finally got them to leave. The time at that moment was 4pm. I work until 4:30pm.
I waited five minutes, long enough for them to clear the general area, but hopefully not enough time to get back to their room and plug in the computers. Being the coward and bitch that I am, I went to do a work order. I figured I'd just stay out of the office until 4:20pm. That way I'd be getting work done, and I wouldn't have to deal with RBQFH.
Well, that worked until my manager called me back in.
She was dealing with a staff member who had somehow lost files on her mac. It was already a pretty bad situation, and my manager couldn't walk out on her to deal with RBQFH. So when the little
: called back in, as I knew she would, the manager made the AA call me back in. It got to the point, before I got back in, that the AA HAD to call the manager to the phone. The manager made it very clear, as I walked into the building at 4:15pm that there was no bloody way on the face of this planet or any other that I was going to her room that day. I'm hourly, and if I work overtime without big boss approval, accidentally or no, there is hell to pay.
Did hearing that affect the student at all? Did she care about anything but her problems? Of course not.
So, finally, I get to my desk. The AA takes herself out of the queue, forwards me the call, which I put on speakerphone, and the AA perches on my work bench to listen to hell falling into the handbasket.
"WHAT DID YOU DO TO MY COMPUTER??? I keep getting a blue screen!!!"
So, I explain what had happened when I first got it, and what I did to resolve it.
"It wasn't doing this when I brought it in" Total bull shit. "You broke my computer! Tell me exactly what you did to my computer!!!!!!"
Now, I have been dealing with this girl for awhile now, and there were no signs this conversation was going to go any differently than it had before. So, I did what she said. I told her EXACTLY what I had done with her computer, click by agonizingly long click. I was pretty proud of myself. Fortunately or unfortunately, she was too pissed off to realize I was being bitchy about it.
She kept repeating the same thing, it was fine before she brought it in, now it was broken and it was all my fault. Once again, I say bull shit!
I keep repeating my mantra, Blue screen means it's nothing I can work on, call the manufacturer. Blue screen means it's nothing I can work on, call the manufacturer. Blue screen means it's nothing I can work on, call the manufacturer.
You think I was asking her to mud wrestle in the manure piles at the barn.
Despite everything I had told her, despite my manager telling her explicitly that I would NOT be going to her room that day, she started demanding that I come to her room and tell her what the blue screen meant in English.
Once again I told her that due to liability issues, I could not, but if it had been earlier in the day, and not 4:25pm, this is important later, I probably would anyway, but at the current time, I couldn't go over there.
She argued with me even more, I kept telling her to call the manufacture, she has a fucking warranty for a reason. I did nothing wrong, and she either has a virus or hardware failing, and there's nothing I can do. This went on long enough that the AA got bored, and wandered back to her desk, but still where she could hear the conversation.
Then, finally at 4:30pm, on the dot, she gave up, left me with some scathing comments and hung up on me.
I yelled, screamed and bitched. I was totally pissed beyond the telling of it. But, I was finally able to leave. To make it worse, it was Homecoming weekend, so my road home was blocked by a PARADE ROUTE.
So I had to go miles and miles out of my way to get home. The second to last intersection I had to take a left on was packed, and the person to my right decided that when the person in front of him left, he could go right after them. I managed not to hit him, but I was glad that I was almost home, and there were no other cars on the road the rest of the way, because I was seconds away from full on road rage.
Finally, I get home, and go kill things for a few hours on WoW until the anger and my energy levels crashed at the same time, and I went to bed early.
Story over?? HELL NO! That's nothing for the record books! That comes on Monday morning!!
So, Monday morning. I'm sitting at my desk, whining that they didn't fix the cappuccino machine yet, and it spit out lukewarm cappuccino. I am stuck in a corner, with cubicle walls blocking my sight of everything except the AA's desk. So I hear, "I'm here to see *dept head*." in a very pissed off woman voice. Odd. Plus, he wasn't in yet. Intern sees dept head isn't in yet, and grabs manager. Manager comes out and explains that dept head isn't in yet, and could she help?
Now Even More Pissed Off Woman Voice then asks who manager is and what her position is. Manager explains, and Somewhat Mollified But Still Pissed Off Woman Voice then asks if they can talk somewhere private. Manager says they can talk in her office. I hear footsteps then door closing.
I turned around and gave the AA a very questioning look. She then messaged me saying that it was the RBQFH. I asked who the woman was with her.. She said it looked like her Mom.
Yes, the RBQFH BROUGHT IN HER MOMMY TO FIGHT THE EBIL HELPDESK PEOPLE!!!!!!!
I just about died then and there. I've had a little contact with parents other than when students where moving in, mostly it was positive, and NEVER IN PERSON!
They were in there for quite a while. I joked to the AA that I wished I could hack into my manager's mac and activate the camera and mic.
After awhile, the manager called and asked if I had room on my work bench for them to test the FULLY FUNCTIONAL laptop on the student network side of things, rather than the fac/staff side she would get from a cable in her office. I asked her to give me a few moments to clear everything off my table (which I use as a dumping ground when I don't have computers on it), then as soon as I cleared it, I bolted to go work on other work orders, and because my area is not big enough for 4 people, and because I couldn't trust myself with little Miss RBQFH and her equally RBQFH sounding mother.
I was finishing up diagnosing a computer when I got a call back from the manager. She said that since the computer was working fine here but not in her room, she was scheduling a work order for me to check out the port. I roll my eyes. My part of "check out a port" is acting as a chaperon for the network guys. I tell her that, and she tells me to check with the networking guys to get someone to go with us, but she wants me to go because I was the one working on the student's computer.
I finally sat down and talked to the manager. She said that the Mom was pretty angry until she got the point that the manager was trying to help. The RBQFH, on the other hand, stayed a RBQFH the entire time. She said that after the student said she had come over at 4:25 and found our doors closed, she knew she was lying out her ass and ignored everything she said. Plus, she knew that the AA had listened to the entire convo and would have stopped me if I went overboard.
The three of us, me, the manager and the network admin troop over to her room. Where her mom is STILL THERE. The network admin pronounces her port clean and good and happy. We boot up her laptop (Circuit City managed to fix her blue screen error), and yes, her computer doesn't get full access to the network. I look at what the program says is the problem. I bless the program through the firewall and turn off checking for server revocation for the 10th billion time, restart the program and she has full access. I restart her computer, and she still have full access.
The network admin said he somewhat understood how it happened. Basically, at the Helpdesk, the NAC client on the server could see AVG's antivirus because of switches, and other mysterious and magical network stuff, but in the res halls, because of lack of that mysterious and magical magic, the AV was hiding from the scan behind the firewall. So, we told the firewall that the NAC client on the PC was a safe and happy product, and not to block it anymore because bunnies will cry.
Her Mom would only talk to the manager, the only time I spoke was when the manager got confused about the two error messages that usually pop up.
So. Story over????
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