A while ago I used to work for Verizon DSL doing tech support. I left the company almost 2 years ago. Here is one story of a special id-10-t error I got one day.
I don't remember what was said exactly but this is what happened.
Customer calls tech support and tells me that they just ordered DSL service and they received the DSL equipment. Everything was in the box except one item. Then the ever-so-smart customer asks me this:
"Where's the computer?"
I ended up explaining to Ms. Idiot that she needs to buy one at the computer store and ended up sending Ms. Idiot to the retention department.
It was so bad that my old trainer asked me if he could use that as an example in his training classes. I told him that he can and it ended up becoming legendary there after that.
I don't remember what was said exactly but this is what happened.
Customer calls tech support and tells me that they just ordered DSL service and they received the DSL equipment. Everything was in the box except one item. Then the ever-so-smart customer asks me this:
"Where's the computer?"
I ended up explaining to Ms. Idiot that she needs to buy one at the computer store and ended up sending Ms. Idiot to the retention department.
It was so bad that my old trainer asked me if he could use that as an example in his training classes. I told him that he can and it ended up becoming legendary there after that.
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