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Most Disgusting Computer (and SC) EVER (longish)
A customer came in about 8:50 on a night we close at 9pm. She wanted her laptop checked out because it wasn't working. We had already sent our tech home (it was a dead day) and there was nothing I could do at nearly closing to check her computer, so I said we'd take it in for diagnostic and that was $59, payable in advance.
Well, she was in SHOCK! She said her mom had her computer checked out and they didn't charge her until after the work was done. Well, we've had several people find out it would cost more to fix their computer than to buy a new one and they just left the machine after our guys spent hours running diagnostics, so we HAVE to have them prepaid. She called her mom (who said the same thing to her) but agreed to leave the computer that night and come back in the morning to pay for the diagnostic.
I took the laptop and locked it up under our counter. I did notice several odd things about it. The power cord was chewed on. It smelled BAD like smoke and other things. There were stains and dirt of unknown types all over it and there were burn marks by the touchpad. I had a feeling it would be trouble, but it was now 9:10 and I had to get the store closed.
Her mom came in the next morning and paid for the diagnostic, complaining the whole time that she didn't have to prepay last time.
Now the gross part...
Our tech starts to work on the machine. Sometimes it would power up, othertimes not. We thought that maybe the memory or hard drive was loose, so he popped it open...
It was FULL of dead roaches of all shapes and sizes.
Not only was this machine dirty, smokey, chewed on and burnt but it was roach-infested!!!
I honestly didn't know what to tell the customer. I called our tech services number and they said they wouldn't touch it and the girl on the line was grossed out. I called a manager on how to handle it with the customer and he didn't know, just said be tactful.
Luckily the customer came in to check up on her computer. I told her "I'm sorry, we can't fix your machine. It's... well, there's bugs inside, and they probably have shorted the electronics out and eaten the adhesive that holds components on the board. Our tech center can't fix it and even if they could, it would cost more to clean it out than to buy a new one." She was PISSED!
Her mom came in a moment later and said "Why can't they fix it?" She told her mom "There's roaches in it." and her mom said "Ohhh."
"Ohhh."
Like it was an everyday thing for them.
Our tech later remembered when her mom brought in a desktop computer (the one where she didn't have to pre-pay the diagnostic) that there were some bugs in that one too! Can you imagine what their house is like if their computers reek of smoke and contain dead bugs? EWWWWW!!!
They took their disgusting computer back and we refunded the diagnostic and luckily have never heard from them again.
I washed my hands 10 times that night and still didn't feel clean.
Well, she was in SHOCK! She said her mom had her computer checked out and they didn't charge her until after the work was done. Well, we've had several people find out it would cost more to fix their computer than to buy a new one and they just left the machine after our guys spent hours running diagnostics, so we HAVE to have them prepaid. She called her mom (who said the same thing to her) but agreed to leave the computer that night and come back in the morning to pay for the diagnostic.
I took the laptop and locked it up under our counter. I did notice several odd things about it. The power cord was chewed on. It smelled BAD like smoke and other things. There were stains and dirt of unknown types all over it and there were burn marks by the touchpad. I had a feeling it would be trouble, but it was now 9:10 and I had to get the store closed.
Her mom came in the next morning and paid for the diagnostic, complaining the whole time that she didn't have to prepay last time.
Now the gross part...
Our tech starts to work on the machine. Sometimes it would power up, othertimes not. We thought that maybe the memory or hard drive was loose, so he popped it open...
It was FULL of dead roaches of all shapes and sizes.
Not only was this machine dirty, smokey, chewed on and burnt but it was roach-infested!!!
I honestly didn't know what to tell the customer. I called our tech services number and they said they wouldn't touch it and the girl on the line was grossed out. I called a manager on how to handle it with the customer and he didn't know, just said be tactful.
Luckily the customer came in to check up on her computer. I told her "I'm sorry, we can't fix your machine. It's... well, there's bugs inside, and they probably have shorted the electronics out and eaten the adhesive that holds components on the board. Our tech center can't fix it and even if they could, it would cost more to clean it out than to buy a new one." She was PISSED!
Her mom came in a moment later and said "Why can't they fix it?" She told her mom "There's roaches in it." and her mom said "Ohhh."
"Ohhh."
Like it was an everyday thing for them.
Our tech later remembered when her mom brought in a desktop computer (the one where she didn't have to pre-pay the diagnostic) that there were some bugs in that one too! Can you imagine what their house is like if their computers reek of smoke and contain dead bugs? EWWWWW!!!
They took their disgusting computer back and we refunded the diagnostic and luckily have never heard from them again.
I washed my hands 10 times that night and still didn't feel clean.
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