So why didn't you call me??

[draggar]

I have a deal with most of my users that if they have an issue to contact me directly (skip Tier 1 and skip their ticket bouncing all over). They can usually reach me though IM, email, or even the phone.

I reloaded the OS with a package of applications for one of our engineers the other day and I told him that if he was missing anything to let me know and I would install it for him.

He just sent me an email chain over the past few days bouncing back and fourth between Tier 1 and him - Tier 1 is refusing to push some SW to him.

So, why didn't he just call, email, or IM me to get the SW? I know his team needs it and I wouldn't have had an issue installing it on his computer.

[mattm04]

Because people refuse to listen to instructions...

[wagegoth]

Maybe he thought it was something simple, so he didn't feel he should bother you. I get that a lot. I keep telling them that it's my job, that's what I'm here for.

[draggar]

Maybe he thought it was something simple, so he didn't feel he should bother you. I get that a lot. I keep telling them that it's my job, that's what I'm here for.

I make it clear, even if they think it is simple, to contact me. The only time I want them calling the help desk is if I know I can't do anything about it (an application my team doesn't support - a printer issue, etc..).

[wagegoth]

I make it clear, even if they think it is simple, to contact me. The only time I want them calling the help desk is if I know I can't do anything about it (an application my team doesn't support - a printer issue, etc..).

I've repeated this countless times. Just repeated it today. Still not working.

[digilight]

So, why didn't he just call, email, or IM me to get the SW? I know his team needs it and I wouldn't have had an issue installing it on his computer.

How long have you been coming to this site!!! Do you really need to ask that question.

I'll give you a hint.

Its because People are teh Stupidz

[Geek King]

Remember kids, people will only pay attention to the rules if it is the worst time to do so.

[technical.angel]

I'll trade some of you guys lusers. I can't get some people to quit emailing and calling me and call the Helpdesk!

Everything has to come into Helpdesk. If you email me, I just forward a copy to helpdesk so it can be tracked, thus, many a man hour can be saved by emailing helpdesk rather than me!!

I do not feel good, and do NOT have the patience and peace of mind to deal with the day.