Long ago I worked tech support for a computer & electronics store in NYC. The store prospered because their salesmen were good at selling... But, perhaps, not so good at the tech.
One customer came to the store and a salesman talked him into buying a Mac Plus. The salesman also sent him out with a box of disks, an obvious and important accessory. The customer was rung up at the register, took his new computer home, set it up and started working with it.
Unfortunately, the disks the salesman had fetched for the customer were 5-1/4" floppies, not the 3.5" disks the Mac used.
The customer? He didn't know nothin' from nothin'. He took a disk, folded it in quarters, and shoved it in.
Don't know how familiar you folks are with the old Macs, but you have to take the back off, take out the power supply board (with high-voltage capacitors, since it powered the screen), and then the motherboard, before you can get to the floppy drive. Getting the disk out of the drive: 3 minutes. Total repair time: One hour.
One customer came to the store and a salesman talked him into buying a Mac Plus. The salesman also sent him out with a box of disks, an obvious and important accessory. The customer was rung up at the register, took his new computer home, set it up and started working with it.
Unfortunately, the disks the salesman had fetched for the customer were 5-1/4" floppies, not the 3.5" disks the Mac used.
The customer? He didn't know nothin' from nothin'. He took a disk, folded it in quarters, and shoved it in.
Don't know how familiar you folks are with the old Macs, but you have to take the back off, take out the power supply board (with high-voltage capacitors, since it powered the screen), and then the motherboard, before you can get to the floppy drive. Getting the disk out of the drive: 3 minutes. Total repair time: One hour.
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