Part of working the front desk at a hotel means I'm also tech support for every guest in house, (in addition to being plumber, electrician, secretary, financial advisor, doctor, and on rare occasion, pimp.)
Situation I just resolved:
Problem: User cannot access facebook or yahoo on complimentary guest computer provided in lobby.
Sub-problem: User is angry and yelling that I am driscriminating against him by blocking access to social networking sites
Diagnosis: User has opened the recycle bin and is attempting to do a file search for url.
Solution: Close recycle bin, open internet browser.
Situation I just resolved:
Problem: User cannot access facebook or yahoo on complimentary guest computer provided in lobby.
Sub-problem: User is angry and yelling that I am driscriminating against him by blocking access to social networking sites
Diagnosis: User has opened the recycle bin and is attempting to do a file search for url.
Solution: Close recycle bin, open internet browser.
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