What? You shut me off for not paying the bill? No way!

[Tito]

Caller: I keep asking you guys to call me and send me a fax about two days before the bill is due, to remind me to pay it.

I'd be like, you do get a reminder. It's called a bill.

[greensinestro]

I remember one of my favorite non-pays... I posted this story one of the earlier incarnations of the board.

Caller: I keep asking you guys to call me and send me a fax about two days before the bill is due, to remind me to pay it. Is that too much to ask?
Me: Let me get this straight... you want someone to monitor your account, and then call you and fax you to remind you to pay the bill?
Caller: Yes.
Me: Sort of like your own personal account executive?
Caller: Yes.
Me: You're serious, aren't you?
Caller: Is that really too much to ask?
Me: Yes. Yes it is.

Wow! I love it. I also love it when they say, "Well, nobody called me before shutting off my service." Guess what, moron? Companies are not required whatsoever to call you, nor are they required to mail you a notice when your bill is past due. These services are done as a courtesy only, and if it is continual, these companies can turn you off without notice. It is the responsibility of the company only to send you the bill, and it is the YOUR responsibility to pay it on time or suffer the consequences.