Hi, I'm Earth, have we met?

[MystyGlyttyr]

This phone call took all of twenty seconds and has irrevocably wounded my faith in humanity. Perfectly polite, nice lady, but...ugh.

Me: "Newsroom."
Woman: "Yes, I'm online and I'm trying to find a story ya'll did."
Me: "Okay, when did it run?"
Woman: "Back around September."
Me: "Okay. Are you on our website?"
Woman: "Yeah, but I can't find anything on there to do any kind of search like that."
Me: *pause* "Did...you click on the button that says 'archives'?"
Woman: "...OH! Thank you!" *hangs up*
Me:

[powerboy]

I actually done things like that woman did. I could be looking at something, and don't even think about it....Call in, and low and behold, it was, what I was looking at And for the record, I am not lame

[Department stores *sigh*]

haha reminds me of the time my net was not working. I finlly call tech support and the first thing they say is 'did you try resetting your router?' silence on my part for a few moments followed by 'duh' a quick thank you and a hang up. Whenever i call for help its always something i know but forgot. I told one tech guy to forget i called for such a simple problem lol

[Bliss]

Thanks Mysty, thanks, your title had me in stitches, you almost made me wake up my bf :P

[yahurd]

This phone call took all of twenty seconds and has irrevocably wounded my faith in humanity. Perfectly polite, nice lady, but...ugh.

Me: "Newsroom."
Woman: "Yes, I'm online and I'm trying to find a story ya'll did."
Me: "Okay, when did it run?"
Woman: "Back around September."
Me: "Okay. Are you on our website?"
Woman: "Yeah, but I can't find anything on there to do any kind of search like that."
Me: *pause* "Did...you click on the button that says 'archives'?"
Woman: "...OH! Thank you!" *hangs up*
Me:

those fools still cant find that any key?

[lordlundar]

those fools still cant find that any key?

They must have had to ditch their old compaq computer.

[pbmods]

In all fairness, I tend to get into these situations when I call tech support for my photo lab.

We've got a couple of $40,000 processing machines, and each is accompanied by a manual that must have cost just as much (i.e., take three phone books and stack them on top of each other; now for the other manual....). Each machine has several billion parts, any one of which will break more or less routinely every 14-16 days or so.

And when (not if) the machine breaks down, you have two options:

• Call tech support, wait a few hours for the tech to call back. Then wait as much as a week and a half for dispatch to send a field tech to fix the problem (if necessary).
• Fix it yourself.

It's gotten to the point where the machine breaking down is not a crisis; it is an annoyance. Time to take that damn thing apart again and put it back together.

But I was never formally trained to service these machines, you see. So I don't really have the mindset of a troubleshooter, per se. I have a reasonably good idea of how each section of the machine works, and as long as less than 6 (or so) sub-sections are involved, I can work my way through it and figure it out.

But for everything else, it's tech support time. And 9 times out of 10 when I call tech support, it's something really simple (for the trained tech) that just would never have occurred to (untrained) me.

But it doesn't bother me too much because I know that every time I call tech support, I've already fixed at least 6 or 7 problems since the last call.

It's just that the easy ones give me a hard time....