I got told about this luser from my CW, Bow Tie.
Apparently, the luser in question was someone I'd assisted with a password reset earlier. BT comes up to me and asks me if I remembered doing a password reset for <low network>. I just stared at him flatly. About half of my calls that day had been for <low network> password resets.
BT explains that the luser had called back because he couldn't get his password to reset. That the password I gave him wasn't working.
Now-- per regulations, I don't verbally give the passwords out, I send a secure email to the user when doing it. As the temporary password I tend to use has a zero in it, I even make sure to note in the email "that's a zero, not an O."
BT was doing everything he could, asking him to confirm that the Caps Lock wasn't on (it wasn't) and that the Num Lock WAS on (luser said it was). No, the luser wasn't using an international character keyboard setting.
Eventually the luser got the temp password to work... but he couldn't get it to accept his reset password. And around they went some more before it was finally discovered why luser was having so much trouble.
The Num Lock was OFF. And he'd been trying to enter a zero and entering no character at all.
Poor BT was on the phone with this guy for over 30 minutes trying to help him get the password reset.
Sigh.
Apparently, the luser in question was someone I'd assisted with a password reset earlier. BT comes up to me and asks me if I remembered doing a password reset for <low network>. I just stared at him flatly. About half of my calls that day had been for <low network> password resets.
BT explains that the luser had called back because he couldn't get his password to reset. That the password I gave him wasn't working.
Now-- per regulations, I don't verbally give the passwords out, I send a secure email to the user when doing it. As the temporary password I tend to use has a zero in it, I even make sure to note in the email "that's a zero, not an O."
BT was doing everything he could, asking him to confirm that the Caps Lock wasn't on (it wasn't) and that the Num Lock WAS on (luser said it was). No, the luser wasn't using an international character keyboard setting.
Eventually the luser got the temp password to work... but he couldn't get it to accept his reset password. And around they went some more before it was finally discovered why luser was having so much trouble.
The Num Lock was OFF. And he'd been trying to enter a zero and entering no character at all.
Poor BT was on the phone with this guy for over 30 minutes trying to help him get the password reset.
Sigh.
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