Well, you told me to "keep it real"....

[sld72382]

After being yelled at from QA for not verifying a customer before giving him a modem's security key, I now go through the normal verification process for the person listed on the account if someone asks for it. Our new wireless modems have a remote interface that I can pull up and see, and if a client wants me to give him/her the key, I have to verify them first.

On to the SC, or really just a young punk....

SC: I need the modem's security key so I can connect my laptop to it.

Me: Okay, I'll tell you where it is first, it's on the bottom of the modem and....

SC: It's in my little sister's room, she's sleeping and I'm not waking her.

Me: Okay, that's fine. I have it in my database but before I can give it to you, I need to speak to the authorized user on the account, [name].

SC: Well that's my mom and she's out right now.

Me: Well then my recommendation is when your sister is up look on the bottom of the modem for the key, or wait until your mom gets back so we can speak to her, then we can give you the key.

SC: I'm her son, dude. I'm pretty sure she's not going to get bent out of shape over you giving me the key....

Me: Unfortunately, security policy states before I give out sensitive info, I have to verify some info from the authorized user.

SC: Sensitive?! It's a fucking security key!

Me: Sir I'm simply following policy, there is no need to hurl profanity at me....

SC: Fine but just tell me why you have to have our life story pretty much to give out something as simple as a modem's security key. And keep it real, not some scripted talking points either....

Me: Okay, very well. Let's say I receive a call from customer X, looking for the modem's security key. Only problem is, he's actually not customer X, he's actually his neighbor calling in to see if we can give him the key so he can leech off customer X's internet for free....

SC: I'M HER SON DUMBASS! NOT HER NEIGHBOR TRYING TO STEAL HER INTERNET! THIS IS FUCKING BULLSHIT!

Me: Sir, keep this call professional, I've already told you once to stop hurling profanity and now insults....

SC: Why should I be professional when YOU JUST ACCUSED ME OF BEING A THIEF!

Me: Sir, you told me to "keep it real," well I gave you the biggest reason why we need to speak to the authorized user before we can give out the key....

SC: What is your name?

Me: *Gives first name.*

SC: Last name?

Me: We don't give last names.

SC: Well I want to speak to a manager, I'm going to report you!

So I transfer him to a sup, sup tells me that the punk accused me of having a "suspicious attitude" towards him and that I called him a thief looking to steal his neighbor's internet. Sup reviewed the call, took my side and filed the punk's complaint under G.... for garbage.

[Bright_Star]

How much u wanna bet he was trying to pull a fast one?

[csquared]

SC: I'm her son, dude. I'm pretty sure she's not going to get bent out of shape over you giving me the key....

Me: And as soon as you verify that for my, I can help you.

SC: What do I need to do to verify it?

Me: Have the authorized user contact us.

I find it interesting that they keep the router in his sister's room.

[Arcus]

It's not that big of a surprise if it was in her room. It's possible that was the best place to get even wireless coverage across the house.

I can't help but get the feeling that he wasn't the son at all and thought that the best way to get the key was to yell until someone gave it to him just to get him to shut up.

[Merriweather]

I'd bet on trying to get a free ride on neighbor's wi-fi as well.


And even if legit, he had that logic so unique to SC's :

- Security precautions are for using on scammers, not on honest people like them, and it's up to the company representative/store clerk/etc to be able to know the difference BEFORE using security precautions.

[Mongo Skruddgemire]

How much u wanna bet he was trying to pull a fast one?

Actually I'll put my money on the fact that he was actually the son of the authorized user.

Teenagers often have that "I'm the center of the multiverse" attitude that without correcting very quickly develops into an SC mentality.

Couple that with a lack of patience frequently associated with the younger generations and you have a person who will act rather like this person did.

[MoonCat]

SC: Sensitive?! It's a fucking security key!

Unclear on the concept?

[protege]

I can't help but get the feeling that he wasn't the son at all and thought that the best way to get the key was to yell until someone gave it to him just to get him to shut up.

Quite a few people have that attitude. Why? Because it sometimes works. How many stories on here have the employee (or manager) caving because someone screams at them?

Closer to home, I had someone across the street try to get into my wireless network. He was able to get in, simply because I was in the middle of setting things up...and hadn't done the security settings yet. I was trying to see what would work with my ancient computer.

Anyway, this guy got on, but as far as I knew, couldn't see my computer. Rather than get mad...I got even Since his machine was on all the time, I retaliated. I sure hope he liked the selection of nasty porn I left on his computer, and if he ever figured out how to block outside traffic

He got lucky--some people might have gone so far, as to completely trashing his machine...or possibly to hit someone else through his connection. I just wanted to teach the bastard a lesson. Stealing someone else's wireless is not a good idea, and it can come with consequences.

[Chazzie]

My vote's on him getting grounded from the internet, and mom leaving the house. The part about the sister is probably true.

[DGoddessChardonnay]

My network requires a security key, which luckily I printed the paper years ago when I set up the router so I'd have a hard copy of the settings for future reference.

Which meant every flipping time I'd have to reset my brother's ancient computer (the one he had before his current one) I'd have to dig out the sheet.

And I don't think there's room for anyone else to try to squeeze in either. We've got a desktop PC, 2 laptops, a wireless printer, PS3 and iPhone that all run off the same router. We don't share.

[lordlundar]

And I don't think there's room for anyone else to try to squeeze in either. We've got a desktop PC, 2 laptops, a wireless printer, PS3 and iPhone that all run off the same router. We don't share.

Oh I wouldn't go that far. I've seen dozens of devices hooked up through the same central router before (hubs are a proverbial pain in the neck for allowing that functionality).

Granted, the network handled like shit, but I've seen it done.

[Jay 2K Winger]

My network requires a security key, which luckily I printed the paper years ago when I set up the router so I'd have a hard copy of the settings for future reference.

Which meant every flipping time I'd have to reset my brother's ancient computer (the one he had before his current one) I'd have to dig out the sheet.

And I don't think there's room for anyone else to try to squeeze in either. We've got a desktop PC, 2 laptops, a wireless printer, PS3 and iPhone that all run off the same router. We don't share.

I do this for the house's wireless network. I keep a sheet of paper with the WEP key for our network stashed in the desk. Any time we have to add a new device into the system (laptop, gaming console, etc.), or re-add it to the system after some glitch or other, I grab the sheet and enter the code-- or give it to the family so they can enter the info.

[mhkohne]

Unclear on the concept?

Large portions of the population think that security is "something that gets in my way". Which is true, but they never really internalize the fact that it gets in the bad guys way a lot more.