At work yesterday afternoon, the team's printer broke. This normally wouldn't be much of an issue as the in-house IT team would either fix it within the hour or swap it out for a replacement if the repairs were going to take longer. Sadly we no longer have an in-house IT team as it was apparently cheaper to have one near London (bit of a trek to Blackpool really).
At 2:30 the printer broke, leaving ten people unable to print anything bar word documents. From the error message, a pick motor has broken, which I reported and figured that since it left us unable to produce pension quotes, this would be urgent. More than a day later and all we know is that they're looking into getting a replacement part, although "sometime early next week" is the best that they could tell us.
Today was therefore spent badmouthing the management and IT teams and looking at the huge pile of backlog piling up on us.
At 2:30 the printer broke, leaving ten people unable to print anything bar word documents. From the error message, a pick motor has broken, which I reported and figured that since it left us unable to produce pension quotes, this would be urgent. More than a day later and all we know is that they're looking into getting a replacement part, although "sometime early next week" is the best that they could tell us.
Today was therefore spent badmouthing the management and IT teams and looking at the huge pile of backlog piling up on us.
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