I'm being harassed by my bank.
I have a credit card there. My first credit card expired last year, and I got another one. The woman at the bank told me that the debt from the old card had been transferred to the new card. Okay, so I can make payments on the debt online.
Except that, some months ago, the bank suddenly decided that I still owed money on the old card. Oh, joy! Even better, I can't make payments on it. Why? Because the fucking account is closed, that's why.
I keep getting text messages telling me that my card is blocked, which is fucking stupid because the card expired last year. Even if I wanted to use it, I couldn't. I can't make payments to the debt using online banking, because the fucking account is closed. I can only make payments on the debt connected with my valid credit card. You know - the one that they said already had the debt from the old card transferred to it.
I have made calls. I have sent emails. I have visited the main branch of the bank.
Today, I got a letter telling me that my card was blocked (the old one, of course), and that I needed to pay X amount before it would be unblocked. Because I'm suffering so much from not being able to use my old, expired card, no doubt.
I'm at the end of my rope with this bullshit. I sent a very angry email with lots of capital letters, outlining exactly what had happened, and the bank responded with an email that, among other things, said, "We're sorry that the people at your branch told you all the debt had been transferred."
Well, yes, of course they did, because it had. If they don't have the correct information, who does? And how could they NOT have the correct information, when it is right there in the account information?
So. Anyone have any ideas how to handle this?
I have a credit card there. My first credit card expired last year, and I got another one. The woman at the bank told me that the debt from the old card had been transferred to the new card. Okay, so I can make payments on the debt online.
Except that, some months ago, the bank suddenly decided that I still owed money on the old card. Oh, joy! Even better, I can't make payments on it. Why? Because the fucking account is closed, that's why.
I keep getting text messages telling me that my card is blocked, which is fucking stupid because the card expired last year. Even if I wanted to use it, I couldn't. I can't make payments to the debt using online banking, because the fucking account is closed. I can only make payments on the debt connected with my valid credit card. You know - the one that they said already had the debt from the old card transferred to it.
I have made calls. I have sent emails. I have visited the main branch of the bank.
Today, I got a letter telling me that my card was blocked (the old one, of course), and that I needed to pay X amount before it would be unblocked. Because I'm suffering so much from not being able to use my old, expired card, no doubt.
I'm at the end of my rope with this bullshit. I sent a very angry email with lots of capital letters, outlining exactly what had happened, and the bank responded with an email that, among other things, said, "We're sorry that the people at your branch told you all the debt had been transferred."
Well, yes, of course they did, because it had. If they don't have the correct information, who does? And how could they NOT have the correct information, when it is right there in the account information?
So. Anyone have any ideas how to handle this?
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