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So this is not, not, not a customer problem. It's something stupid decided by someone who wears a tie to work and looks at numbers all day, I'm sure. We had about five separate calls from five different rooms that their air conditioning was out in one night, and several of them said the rooms were actually getting hotter. We went around in circles with sending the porters up to check and having them call maintenance, til finally one of our supervisors got on the line with maintenance or someone who could talk to them directly, and one of the maintenance guys ended up at our desk. He basically told her (the supervisor) in hushed tones that there were two compressors (or whatever the things are called; you could fit my HVAC knowledge in a Chinese takeout box and still have room for General Tso's) and one of them wasn't working, but someone higher up the food chain had decided (last year, I'm assuming) that we could wait to replace the broken one. 
I understand that these are expensive. I also understand that we're a multi-million, if not multi-billion dollar corporation and I feel like we're just being cheap and cutting corners like we do in so many other places. And we take a huge cut out of our revenue having to discount these customers' rooms, not to mention them going and telling people how screwed up we are.
The other fun tonight was my new manager. He, uh...I don't know how to put this in a way that most people will understand. He reminds me of someone really, really nasty from my past, and that I've had some very unsavory dealings with in past lives. He also reeks of dominance and, well, kind of seems like a dragon type. I have not historically gotten on well with dragon people. I don't know how much of this makes sense to anyone, but I really only have a few friends I can talk to about this kind of stuff. And no, the guy doesn't smell bad physically. As far as I can tell, he's completely odorless. Which throws off my wolf-senses to an alarming degree. Side note, he told me a great story about his bad review on TripAdvisor, which I am now reading for lolz. Uh.... anyway. I'm going to drown this night in an especially strong Dark 'n' Stormy and hope my one day off, tomorrow, is a better day.
I understand that these are expensive. I also understand that we're a multi-million, if not multi-billion dollar corporation and I feel like we're just being cheap and cutting corners like we do in so many other places. And we take a huge cut out of our revenue having to discount these customers' rooms, not to mention them going and telling people how screwed up we are.The other fun tonight was my new manager. He, uh...I don't know how to put this in a way that most people will understand. He reminds me of someone really, really nasty from my past, and that I've had some very unsavory dealings with in past lives. He also reeks of dominance and, well, kind of seems like a dragon type. I have not historically gotten on well with dragon people. I don't know how much of this makes sense to anyone, but I really only have a few friends I can talk to about this kind of stuff. And no, the guy doesn't smell bad physically. As far as I can tell, he's completely odorless. Which throws off my wolf-senses to an alarming degree. Side note, he told me a great story about his bad review on TripAdvisor, which I am now reading for lolz. Uh.... anyway. I'm going to drown this night in an especially strong Dark 'n' Stormy and hope my one day off, tomorrow, is a better day.
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