Suggestions, advice, please 'n' thanks

[Pixelated]

I've been encouraged to apply for work at a specific call centre here in My Hometown. I have never, ever worked for a call centre before. I'm just wondering if anybody can give me some suggestions on what to expect ... what to watch out for during the hiring process (there's another call centre in this city that is reportedly so horrible to their employees that somebody associated with the local welfare office told me "Don't go near them") and any other helpful hints or tips.

I'm hoping that my abortive attempts to land an office job don't automatically make them skim past me, and that they are willing to look at my nearly five years in retail instead.

Forgot to add: this call centre is inbound calls only. No cold-calling people.

[KuariKaydrith]

Call centers tend to like people that have no previous experience in a call center, or at least that is what I've noticed.

You can expect to be trained to use their specific programs to create cases or add notes to customer files, and how to search for information that you may need. A lot depends on what sort of business you're supporting as there are different expectations for each of them, but the most important thing is customer service. They tend to like people with strong customer service skills as that is essentially what you'll be doing on each call - the skills you learned from retail will come in very handy here.

[Pixelated]

Thank you, KuariKaydrith. It's been implied that this is a great place to work, so I'm hoping ...