Announcement

Collapse
No announcement yet.

You did ... what?!

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    You did ... what?!

    Early on in yesterday's shift it was just me and newly-hired Team Lead. He's been transferred from elsewhere and is an excellent salesperson.

    At one point he was telling me that he had actively DIScouraged a customer from buying an item because, in his personal experience, the item is poorly designed and not suitable for the use for which it was intended.



    I don't remember ever hearing anybody do that before. I'm certainly not criticizing him for it; I think it was very good on his part and also will impress the customer no end that he didn't sell her something he knew to be no good. I'm just envisioning Manager's expression if she'd been there ....
    Customer service: More efficient than a Dementor's kiss
    ~ Mr Hero
    Tags: None
  • #2
    We used to do that at GameStore, and the SM was an active participant -- only, in our case, it was mostly trying to stop folks from buying M-rated games like Grand Theft auto for their nine-year-olds. Icing on the cake when the kid had insisted that it was a kid-friendly game, and the parent actually thanked us for setting them straight, then got a stern look on their face as they realized that their sweet liddle kiddle had been lying to them...
    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
    Acts of Gord – Read it, Learn it, Love it!
    "Our psychic powers only work if the customer has a mind to read." - me

    Comment

    • #3
      Done that with a DM in the next aisle over. By boss told me the DM was very happy with me that I didn't take advantage of the customer.

      Comment

      • #4
        Did that working at the office supply store around 2000. Someone asked me about a (IMHO) poorly designed printer put out by Lexmark. Told him, "You don't want that, it's a piece of junk" He asked me to prove it, so I hit the button for the demo, and the printer immediately jammed. He ended up buying a HP 722, which was one of the best printers HP every made.
        Just sliding down the razor blade of life.

        Comment

        • #5
          Management would be super happy if the profit on the HP was larger than that on the Lexmark. Some managers would be upset if it were the other way around, but others would think more long-term and realize it is a Good Thing to have salespeople that customers trust.
          “There are two novels that can change a bookish fourteen-year old’s life: The Lord of the Rings and Atlas Shrugged.
          One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world.
          The other, of course, involves orcs." -- John Rogers

          Comment

          Previous template Next
          Working...