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This happened to me on Wednesday. Please move it to the appropriate forum if needed.
Backstory: My ex left me in a bit of a financial bind. I owe money because of her. I'm now able to pay what's owed to some of the collection agencies. I called one particular company earlier this month to get the exact amount owed, mailing address, etc. I then told them I would be paying the full amount later this month.
Forward to last Wednesday. I'm working my job, being my happy self. Break time arrives, and I head to my car to check my messages and to call my daughter. I see that I have 2 new voice mail messages. Both messages are from said collection agency, and were placed 5 minutes apart. It's an automated message, telling me that they want their money, and they want it now.
I call them back, and finally get a human. I tell them that I called earlier this month, and had everything in place. She asked me 3 times how I wanted to "take care of the amount owed." I told her that the information should be noted on my account that I was paying the full amount of Friday. I then hung up after verifying my information again. Then I get back to work.
It's now lunch time. I get into my car and check my phone again. Two more voice mails from them. I call them back. Repeat what happened not two hours ago. Different person this time, though.
I pull into my driveway and my phone rings. It's them again! I'm starting to get a little peeved, but I stay calm. Again, another repeat conversation, I'm paying the full amount Friday, blah blah blah. Then I ask her to PLEASE make a note in my account that I will pay it, and to stop calling me. I tell her that this is the fifth call I've received from them in about a 4 hour period, and that she is the third person I've talked to that day about the same account. Hang up and eat lunch.
The day comes to an end. I go home, get out of my sexy city uniform and change into normal clothes. I get into my car and drive. I'm going to get my daughter and spend some time with her.
I'm on the road, and I get yet another phone call from this company. I answer the phone with "You know, this is the SIXTH call from you guys today. Stop calling me, or I'm going to file a complaint for harassment!"
"Yes, sir. I know that, and that's why I'm calling. My name is Miss So-and-so, and I'm the supervisor. I'm calling to apologize for the number of times we've called you today. We had a computer glitch, and the notes for your account weren't added."
"Well, okay. But are the notes on my account now?" I ask. "You're the 4th person from your company that I've talked to today. "
"Yes, sir. You're account has been noted, and you will not receive any more calls from us. Again, I apologize for the excessive amounts of calls today."
I thank her, and hang up. True to her word, I haven't heard a peep from them since Wednesday evening. Friday I sent out my payment.
Thank God I don't have to deal with them again.
Backstory: My ex left me in a bit of a financial bind. I owe money because of her. I'm now able to pay what's owed to some of the collection agencies. I called one particular company earlier this month to get the exact amount owed, mailing address, etc. I then told them I would be paying the full amount later this month.
Forward to last Wednesday. I'm working my job, being my happy self. Break time arrives, and I head to my car to check my messages and to call my daughter. I see that I have 2 new voice mail messages. Both messages are from said collection agency, and were placed 5 minutes apart. It's an automated message, telling me that they want their money, and they want it now.
I call them back, and finally get a human. I tell them that I called earlier this month, and had everything in place. She asked me 3 times how I wanted to "take care of the amount owed." I told her that the information should be noted on my account that I was paying the full amount of Friday. I then hung up after verifying my information again. Then I get back to work.
It's now lunch time. I get into my car and check my phone again. Two more voice mails from them. I call them back. Repeat what happened not two hours ago. Different person this time, though.
I pull into my driveway and my phone rings. It's them again! I'm starting to get a little peeved, but I stay calm. Again, another repeat conversation, I'm paying the full amount Friday, blah blah blah. Then I ask her to PLEASE make a note in my account that I will pay it, and to stop calling me. I tell her that this is the fifth call I've received from them in about a 4 hour period, and that she is the third person I've talked to that day about the same account. Hang up and eat lunch.
The day comes to an end. I go home, get out of my sexy city uniform and change into normal clothes. I get into my car and drive. I'm going to get my daughter and spend some time with her.
I'm on the road, and I get yet another phone call from this company. I answer the phone with "You know, this is the SIXTH call from you guys today. Stop calling me, or I'm going to file a complaint for harassment!"
"Yes, sir. I know that, and that's why I'm calling. My name is Miss So-and-so, and I'm the supervisor. I'm calling to apologize for the number of times we've called you today. We had a computer glitch, and the notes for your account weren't added."
"Well, okay. But are the notes on my account now?" I ask. "You're the 4th person from your company that I've talked to today. "
"Yes, sir. You're account has been noted, and you will not receive any more calls from us. Again, I apologize for the excessive amounts of calls today."
I thank her, and hang up. True to her word, I haven't heard a peep from them since Wednesday evening. Friday I sent out my payment.
Thank God I don't have to deal with them again.
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