On Sunday I had a guy from the LaCrosse store call and ask for me to send him one of our graphics cards. We have a few of them, and I didn't think much of it, so I sent it.
Today, I get a call asking for another graphics card. The same graphics card. So I look at RSS and see that there are other stores in HIS district that have the same amount or more than what my store has.
I told him that I wouldn't be sending him another one and that he should call one of the stores in his district. He told me that they don't send merchandise between stores in his district that I have sent him the card before. (Really, I don't remember all the word-for-words, yet.)
After about 25-35 minutes I get a call from a customer reeming me for not helping them get the card they want. I seriously spent about 10-15 minutes on the phone just being chewed out for being lazy/and or not caring about good customer service. At this point, I was livid.
So, I started stoming around the store and J our services manager asks me what's wrong. I tell him exactly what's wrong and he goes, "we're paying you to take care of the customers in this store, not make up for the short-comings of other stores. Call up the LaCrosse and tell them off."
So I call LaCrosse and I talk to the person I was dealing with and told him that I didn't appreciate what happened. He got very arrogant with me and asked for my title. I told him "Sales specialist" because that's what I am. He told me he's a senior and that he has rank. I flipped. I'm normally very calm and very diplomatic, but I flipped.
I said, "if you ever fucking throw me under the bus again, I will drive out to LaCrosse and beat your face!" That's when J pulled the phone from me and asked what happened. I told him that I was having ranked pulled on me.
J gets on the phone and goes, "I'm J, the services manager and don't you ever pull rank again just because you screwed up!"
I was so pissed. J said that I acted how he used to act when he was a sales associate... he likes me.
Today, I get a call asking for another graphics card. The same graphics card. So I look at RSS and see that there are other stores in HIS district that have the same amount or more than what my store has.
I told him that I wouldn't be sending him another one and that he should call one of the stores in his district. He told me that they don't send merchandise between stores in his district that I have sent him the card before. (Really, I don't remember all the word-for-words, yet.)
After about 25-35 minutes I get a call from a customer reeming me for not helping them get the card they want. I seriously spent about 10-15 minutes on the phone just being chewed out for being lazy/and or not caring about good customer service. At this point, I was livid.
So, I started stoming around the store and J our services manager asks me what's wrong. I tell him exactly what's wrong and he goes, "we're paying you to take care of the customers in this store, not make up for the short-comings of other stores. Call up the LaCrosse and tell them off."
So I call LaCrosse and I talk to the person I was dealing with and told him that I didn't appreciate what happened. He got very arrogant with me and asked for my title. I told him "Sales specialist" because that's what I am. He told me he's a senior and that he has rank. I flipped. I'm normally very calm and very diplomatic, but I flipped.
I said, "if you ever fucking throw me under the bus again, I will drive out to LaCrosse and beat your face!" That's when J pulled the phone from me and asked what happened. I told him that I was having ranked pulled on me.
J gets on the phone and goes, "I'm J, the services manager and don't you ever pull rank again just because you screwed up!"
I was so pissed. J said that I acted how he used to act when he was a sales associate... he likes me.
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