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Buhahahaah!!! Oh the fun I could have!!

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  • Buhahahaah!!! Oh the fun I could have!!

    They gave me access to a server-side application, Optivity Telephony Manager (OTM for short).

    In a nutshell, you run this program from a server that logs you into a PBX system (a PBX is a system that the phone lines go into (like a company) and it routs them though all the extensions, though the punch boards, and out to the phones) and manage the system. You can manage the actual phone number (as long as it is reserved in the PBX), the DN (directory number or "extension", the TN (terminal number, location of the actual wires on the punch board), the person's name, and other information.

    How is this fun?

    Say someone leaves me a bad survey. I could log into OTM and change his phone line to display "Mister Poopy Pants" or "Ms. Meanie Head" so whenever they call someone that shows up on their caller ID.

    How much fun could I have?

    Almost as much fun as remoting into someone else's computer and typing (in a word doc or something) "Wake up, Neo. The Matrix has you".


    Too bad I'd most likely get fired for these...
    Quote Dalesys:
    ... as in "Ifn thet dawg comes at me, Ima gonna shutz ma panz!"

  • #2
    Quoth draggar View Post

    Say someone leaves me a bad survey. I could log into OTM and change his phone line to display "Mister Poopy Pants" or "Ms. Meanie Head" so whenever they call someone that shows up on their caller ID.

    Too bad I'd most likely get fired for these...
    Yeah... Comcast is still recovering from the time someone named a difficult customer Bitch Dog and it went out on her bill.
    I was neat, clean, shaved and sober, and I didn't care who knew it. -- Raymond Chandler

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    • #3
      Quoth draggar View Post
      Too bad I'd most likely get fired for these...
      Yeah, but what a thing to do on your last day!
      "If life ain't just a joke, then why are we laughing?" - Gerard Way

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      • #4
        Quoth draggar View Post
        T
        Say someone leaves me a bad survey. I could log into OTM and change his phone line to display "Mister Poopy Pants" or "Ms. Meanie Head" so whenever they call someone that shows up on their caller ID.

        How much fun could I have?

        Almost as much fun as remoting into someone else's computer and typing (in a word doc or something) "Wake up, Neo. The Matrix has you".
        I had the same access at my last call center gig - except I had to telnet into the PBX. But I could change pretty much anything. And did from time to time.

        I also had remote access on all the computers and when it was slow, I would occasionally jump onto someone's PC and shut off their keyboard/mouse... then start typing random crap. Or send them to a weird website or something. Half the time they wouldn't even notice for a few minutes since they were usually reading a book between calls.

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        • #5
          Quoth bean View Post
          I had the same access at my last call center gig - except I had to telnet into the PBX. But I could change pretty much anything. And did from time to time.
          OTM is like having a first generation web browser.

          It's horrible, slow, not user friendly, complicated, but one step "above" telnet.

          Of course, I could telnet, but then I wouldn't have any idea what I'm doing.
          Quote Dalesys:
          ... as in "Ifn thet dawg comes at me, Ima gonna shutz ma panz!"

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          • #6
            We switched over from our old routing system to PBX a few months ago. I could wreak so much glorious havoc with that kind of access. The most I can do to a customer now (the only change that isn't recorded in the system and traceable back to the rep who did it) is change a customer's voicemail to spanish.
            Last edited by Kara; 11-10-2007, 06:52 PM.
            "You are loved" - Plaidman.

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