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S (service desk witch, neither of our AMs like her at all) called me at home last night; I didn't pick up because a) we were eating dinner and b) I'm obviously off the clock! She didn't even leave a message.
I walk in this morning and S jumps down my throat "Why didn't you pick up your phone, I was calling you!"
Me: "I was off the clock after 4PM."
S: "How many times did your phone ring?"
I ignore her and ask M to clock me in. The online pickup desk is a mess; food, empty bags and printer labels/paper everywhere...including a dusting of toner (WTAF) The printer is blinking red.
Me: "What happened here?"
S: "That's why I was calling you. The printer isn't working!"
Me, M: "When did this start happening?"
S: "Sometime yesterday, that's why I called you!"
M and P (other AM who has now entered the chat): "No. You should have called the helpdesk the minute someone noticed it wasn't working."
Me: "What did you possibly think I could do?"
S: "I don't know anything, J told me the printer wasn't working and I told him I'd call someone who could help!"
P: "That's what the helpdesk is for, the number's posted everywhere. Dreamstalker was off the clock, she is not IT and you should never be calling an hourly employee at home unless it's to ask if they can come in early. That's what [specialist] is for and there's a reference binder in the desk." (I created the binder last year specifically to guard against this sort of BS) S is generally useless; she's bitter and likes to take it out on everyone else. I stand up to her--and have taught other cashiers to do so--so she's tried to throw me under the bus before and generally enjoys sabotaging my department.
M takes it upon himself to call the helpdesk while I search the specific printer error to give him some more info. A ticket is issued and the helpdesk says that they'll call back (radio silence for the rest of my shift,,,going by the error and the fact that it hasn't been serviced in three years of very heavy use I suspect that the printer itself or a critical part needs to be replaced). Someone did replace the toner cartridge, which explains the toner dust. So now I have a full cartridge in the printer and a 2/3 empty spare
Further research on my part reveals that the last batch of labels for the night did print properly (in fact someone printed additional copies), so whatever happened wasn't in the normal course of use. I pull the printer out and check every visible place that paper could possibly get jammed, nothing.
There were three additional messes to clean up from yesterday; one order that was never actually completed (which I couldn't do anything about because I don't have the logins required and I'm not having my numbers attached to someone else's fuckup), and two orders (A and B) that were marked picked up but were left here. One customer (A) came to pick it up after I texted her--apparently she had called yesterday to delay her pickup but nobody left a note.
J told me when he came in at 2PM that the other customer (B) actually called yesterday to cancel their order--which we can do at the store but only before it's been invoiced, this had actually been billed. After that the customer needs to call Customer Care themselves. We definitely can't do anything 12 hours after the fact...that's on you, dude. I left the bags as they were; under no circumstances are we to refund an entire order through our refund channels (J's name is attached to it so the cancellation was his responsibility).
Luckily I didn't have a lot of orders today and was able to work around what I needed to. Anyone care to take bets on when the printer will actually be fixed?
I walk in this morning and S jumps down my throat "Why didn't you pick up your phone, I was calling you!"
Me: "I was off the clock after 4PM."
S: "How many times did your phone ring?"
I ignore her and ask M to clock me in. The online pickup desk is a mess; food, empty bags and printer labels/paper everywhere...including a dusting of toner (WTAF) The printer is blinking red.
Me: "What happened here?"
S: "That's why I was calling you. The printer isn't working!"
Me, M: "When did this start happening?"
S: "Sometime yesterday, that's why I called you!"
M and P (other AM who has now entered the chat): "No. You should have called the helpdesk the minute someone noticed it wasn't working."
Me: "What did you possibly think I could do?"
S: "I don't know anything, J told me the printer wasn't working and I told him I'd call someone who could help!"
P: "That's what the helpdesk is for, the number's posted everywhere. Dreamstalker was off the clock, she is not IT and you should never be calling an hourly employee at home unless it's to ask if they can come in early. That's what [specialist] is for and there's a reference binder in the desk." (I created the binder last year specifically to guard against this sort of BS) S is generally useless; she's bitter and likes to take it out on everyone else. I stand up to her--and have taught other cashiers to do so--so she's tried to throw me under the bus before and generally enjoys sabotaging my department.
M takes it upon himself to call the helpdesk while I search the specific printer error to give him some more info. A ticket is issued and the helpdesk says that they'll call back (radio silence for the rest of my shift,,,going by the error and the fact that it hasn't been serviced in three years of very heavy use I suspect that the printer itself or a critical part needs to be replaced). Someone did replace the toner cartridge, which explains the toner dust. So now I have a full cartridge in the printer and a 2/3 empty spare
Further research on my part reveals that the last batch of labels for the night did print properly (in fact someone printed additional copies), so whatever happened wasn't in the normal course of use. I pull the printer out and check every visible place that paper could possibly get jammed, nothing.
There were three additional messes to clean up from yesterday; one order that was never actually completed (which I couldn't do anything about because I don't have the logins required and I'm not having my numbers attached to someone else's fuckup), and two orders (A and B) that were marked picked up but were left here. One customer (A) came to pick it up after I texted her--apparently she had called yesterday to delay her pickup but nobody left a note.
J told me when he came in at 2PM that the other customer (B) actually called yesterday to cancel their order--which we can do at the store but only before it's been invoiced, this had actually been billed. After that the customer needs to call Customer Care themselves. We definitely can't do anything 12 hours after the fact...that's on you, dude. I left the bags as they were; under no circumstances are we to refund an entire order through our refund channels (J's name is attached to it so the cancellation was his responsibility).
Luckily I didn't have a lot of orders today and was able to work around what I needed to. Anyone care to take bets on when the printer will actually be fixed?
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