Priceless moment at work

[Chanlin]

This is just too funny not to share.

Me: I need the ESN (Electronic Serial number) from your phone please.

Customer: Where can I find that?

Me: Under the battery in most cases.

Customer: Ok... One moment.

Then from the TV in the background the Jeopardy theme begins to play . I had to mute my phone and laugh out loud.

[Bright_Star]

"I'll have serial numbers from under the battery for $200, Alex"...lol.

[Horsetuna]

bwahahahah.

[Dark-Star]

Now that's timing.

[Becks]

FANTASTIC!!!

[Irving Patrick Freleigh]

Okay, times up!

French Stewart, you wrote..."Threeve". A combination of 3 and 5. And you wagered..."Texas" with a dollar sign in front of it!

[myswtghst]

God, I love SNL Jeopardy. Especially when it's Sean Connery.

And I half expected (instead of the song) that he was going to pull the battery out of the cell phone he was talking to you on.

[CrazedClerkthe2nd]

God, I love SNL Jeopardy. Especially when it's Sean Connery.

And I half expected (instead of the song) that he was going to pull the battery out of the cell phone he was talking to you on.

That actually did happen to me once on a call, and yes I laughed afterwards.

[donruss]

I thought that was going to happen as well. I love SNL Celebrity Jeopardy!!! I have all of them on my MP3 player.

"I'll take Anal Bum Cover for $200 Alex"

[Irving Patrick Freleigh]

Yeah?

Well I have to ask you....about the Penis Mightier.

[donruss]

Final Jeopardy Category:Food

Answer by Sean Connery:Miso

Alex: "Yes, that is a type of soup and what did you wager?"

Wager:Horny

Miso Horny

[Becks]

God, I love SNL Jeopardy. Especially when it's Sean Connery.

Me, too!!!!!!! The MOTH was nice enough to find me some clips from YouTube. Woo hoo!

[DannyboyO1]

I've had this too. "The serial number is located under the battery."
C: "But won't this disconnect us?"
"You're... not speaking to me from the phone in question, are you?"
C: "Uh... no. No. Friend's phone."
"Ok. Then as long as you're not pulling the battery out of the phone you're speaking to me on, it should be fine."
C: "Okay." Aside, "Hey, could you help me with getting this battery off?" some scrabbling noises and two guys mumbling... ending with "Ah, there it---"

I had been hoping maybe the fellow was holding the phone between cheek and shoulder... but my optimism was unfounded.

[alacazar]

Likewise

Sadly I've also had that happen.

Me: What more can I say
C: he didnt?

ME: ok before we can exchange that phone fo a new device, we need to check the liquid damage indicator. Are we speaking on the phone you are having troubles with?

C: Nope im not taking to you on that phone

Me: are you sure? this sounds like a cell connection ( in my defence it was late, and the phone was realy staticy, but rule number 1 of call support, one should never ask a customer if the are sure )

C: No I'm not <Static>

Me: Ok so your defnintly not taking on the phone, becasue we will need to emove the battey to check the LDI, and that will disconnect the call if we are talking on the same phone ( ok it was 3 AM very late, and I know full wel this is the boken phone cause every time I asked him to push a button on the "broken" phone i head the dial tone, but see rule 1 )

C: no im not talking on the broken phone

Me: OK slide the back cover off and take the battery off, the LDI is right undeneath it, it will be eater white or pink.

C: ok, < insert noises of phone being fiddled with, and then nothing, as the call drops>

I figured he rated with the gal who called in, and after ten mins told one of my coworkes " im sorry i have to call back, I need to exchange papers with the dive of the car i just hit"

I'M so glad i dont work corperate customer servace any more...