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One of the other trainers, Bob, is worthless, to say the least. He is very overbearing, overly patronizing, and he treats all of his trainees like babies. Granted, sometimes when I get trainees like DipShit, I have to talk down to them as well, but not all of them.
Bob hovers over all of his trainees the entire shift. Once my trainees are ok on their own, I leave them alone and work next to them, just in case they need help. I figure most people don't want someone breathing down their neck all night.
Bob makes his trainees very uncomfortable. He actually YELLS at them. One big rule where I work regarding trainers is that we remind, we do not enforce. We do not have the power nor the authority to be yelling at anyone. Granted, there are special circumstances where someone can honestly lose it, but we are NOT to be yelling at people. Bob constantly yells at his trainees to "Slow down!" or on the other hand "You're too slow!"......he freaks out about his trainees' numbers, even though while they are training, their numbers are meaningless. All that matters is that they are trying to get better and working as hard as they can.
Bob will yell at his trainees for being a minute late from break. I never do that. Unless it becomes an issue, I don't say anything other than "Just be a little more careful next time."
I never yell at my trainees to go faster, slow down, and I never get on their backs about being too slow. I only worry about their numbers if they've been there for a while and they are getting lazy.
I asked my mentor why he does this, and she said "I think he's just trying to protect their jobs and keep them from getting fired."
Well, that's the wrong way to go about it. Granted, I lost it with Naughty Boy and I never put any effort into saving DipShit, with everyone else, I've never yelled at a trainee or called them names or threatened them. If I think people are watching them or they risk being in trouble, I say "Look, I'm only telling you this because I'm on your side and I'm trying to protect you.....just put a little more effort into not talking so much and getting more work done. If you need help doing that, just ask, ok?" and guess what? A few of my trainees whom people once swore up and down would be fired were saved. They trusted me and let me protect and help them, and they ended up getting better.
What's also unfair about it is that Bob has the worst turnover rate with trainees. Nearly all of his quit, and the ones that stay give him awful ratings on surveys that newbies take regarding their trainers. Bob SHOULD have gotten a poor review. Instead, he's the most reveered out of all of us.
Ben and I lost points because of bad trainees, even though we lose the least amount of them. Ben and I keep our cool and have been able to keep many from being fired, and overall, we are the best. We treat our trainees like human beings deserve to be treated. Bob can treat them like garbage and be a hero.
It's not fair. No wonder all of his trainees quit.
Bob hovers over all of his trainees the entire shift. Once my trainees are ok on their own, I leave them alone and work next to them, just in case they need help. I figure most people don't want someone breathing down their neck all night.
Bob makes his trainees very uncomfortable. He actually YELLS at them. One big rule where I work regarding trainers is that we remind, we do not enforce. We do not have the power nor the authority to be yelling at anyone. Granted, there are special circumstances where someone can honestly lose it, but we are NOT to be yelling at people. Bob constantly yells at his trainees to "Slow down!" or on the other hand "You're too slow!"......he freaks out about his trainees' numbers, even though while they are training, their numbers are meaningless. All that matters is that they are trying to get better and working as hard as they can.
Bob will yell at his trainees for being a minute late from break. I never do that. Unless it becomes an issue, I don't say anything other than "Just be a little more careful next time."
I never yell at my trainees to go faster, slow down, and I never get on their backs about being too slow. I only worry about their numbers if they've been there for a while and they are getting lazy.
I asked my mentor why he does this, and she said "I think he's just trying to protect their jobs and keep them from getting fired."
Well, that's the wrong way to go about it. Granted, I lost it with Naughty Boy and I never put any effort into saving DipShit, with everyone else, I've never yelled at a trainee or called them names or threatened them. If I think people are watching them or they risk being in trouble, I say "Look, I'm only telling you this because I'm on your side and I'm trying to protect you.....just put a little more effort into not talking so much and getting more work done. If you need help doing that, just ask, ok?" and guess what? A few of my trainees whom people once swore up and down would be fired were saved. They trusted me and let me protect and help them, and they ended up getting better.
What's also unfair about it is that Bob has the worst turnover rate with trainees. Nearly all of his quit, and the ones that stay give him awful ratings on surveys that newbies take regarding their trainers. Bob SHOULD have gotten a poor review. Instead, he's the most reveered out of all of us.
Ben and I lost points because of bad trainees, even though we lose the least amount of them. Ben and I keep our cool and have been able to keep many from being fired, and overall, we are the best. We treat our trainees like human beings deserve to be treated. Bob can treat them like garbage and be a hero.
It's not fair. No wonder all of his trainees quit.
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