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This is mostly a Sucky Customer story, that starts out as an Oops, so I thought I'd throw it in here.
Saturday started out the same as usual, what with me being slammed with the news of everything that went wrong at work before I got there.
When I finally get things under control, I jumped on a register. One of my first customers handed me an online lottery ticket to check. This should not be a problem.
It quickly becomes a problem.
He has a $500 winner. He knew it was a $500 winner. He was at the gas station across the street, and they told him that they didn't have that much cash on hand to pay it out. So he decides that of course WE would have that much on hand...without asking first.
This is where it becomes an Oops: I didn't check to see how much it was worth before I sent it through. I should have. But, he should have told me it was a huge winner. Once it is sent through, it enters the system as paid, and you cannot get it cashed out anywhere else.
Company policy states that anything over $100 MUST be paid out as a money order--NOT cash. I tell him this, and he says, "OK."
I print up the MO, and ring it up on the register. He finally looks down, sees the MO, and goes ballistic, and refused to be placated.
He screamed at me for a good 10 minutes. He yelled at the other girl for a good 5 minutes while I tried to get A on the phone. He yelled at A for a good 10 minutes, and threatened to call the cops on us for stealing his money, etc.
His wife finally convinced him to take the money order and stop harrassing us.
By this time I was in tears. Not because he was yelling at me, but because he was yelling at L and A, and it wasn't their fault.
A called back and kept telling me that I did everything right, etc.
I cannot describe what a horrible experience it was. It took a couple hours before I didn't feel like crying because of it. I called Becks after it (A & L made me take a quick break) and gave her a heart attack because I could barely talk from crying so hard.
Everyone at work sympathized with me, because A told them how horrific this guy was.
I knew I should have called in.
Saturday started out the same as usual, what with me being slammed with the news of everything that went wrong at work before I got there.
When I finally get things under control, I jumped on a register. One of my first customers handed me an online lottery ticket to check. This should not be a problem.
It quickly becomes a problem.
He has a $500 winner. He knew it was a $500 winner. He was at the gas station across the street, and they told him that they didn't have that much cash on hand to pay it out. So he decides that of course WE would have that much on hand...without asking first.
This is where it becomes an Oops: I didn't check to see how much it was worth before I sent it through. I should have. But, he should have told me it was a huge winner. Once it is sent through, it enters the system as paid, and you cannot get it cashed out anywhere else.
Company policy states that anything over $100 MUST be paid out as a money order--NOT cash. I tell him this, and he says, "OK."
I print up the MO, and ring it up on the register. He finally looks down, sees the MO, and goes ballistic, and refused to be placated.
He screamed at me for a good 10 minutes. He yelled at the other girl for a good 5 minutes while I tried to get A on the phone. He yelled at A for a good 10 minutes, and threatened to call the cops on us for stealing his money, etc.
His wife finally convinced him to take the money order and stop harrassing us.
By this time I was in tears. Not because he was yelling at me, but because he was yelling at L and A, and it wasn't their fault.
A called back and kept telling me that I did everything right, etc.
I cannot describe what a horrible experience it was. It took a couple hours before I didn't feel like crying because of it. I called Becks after it (A & L made me take a quick break) and gave her a heart attack because I could barely talk from crying so hard.
Everyone at work sympathized with me, because A told them how horrific this guy was.
I knew I should have called in.
I think I would've called the police and had him arrested for harrassment, creating a public nuisance and disturbing the peace, or whatever charges you can press on an asshat.
But he sounds like a total asshole, so I doubt it occurs to him to make amends for his shitty behavior.
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