I don't really know where to put this as co-worker and customer were not sucky. The sucky person here is the scammer. If it needs to be moved, please feel free to move the thread.
Co-worker P is awesome. She's floor, but used to be cashier so we call her when we need help. About a month ago we needed her to cover a break at the service desk.
Old lady (yes, I think old is important here) comes in and asks to send a moneygram. However it's a large one and she would like to send two separate ones. Now, technically we aren't supposed to do that. Over a certain amount on a moneygram requires an ID. I believe for Homeland Security purposes, but I could be wrong about that part. If you break it up into more than one moneygram though, you aren't required to present ID.
P is by the book. She explained we aren't supposed to do this and old lady says she has been able to do it the past few times she's been in. P asks if she could inquire if it was going to a family member or something. Old lady says "No. I won $10,000.00! I have to send this money to Jamaica for tax purposes and then they will release the money to me.". Old lady was quite excited and alarm bells are going off in P's head.
P asks how much is being sent to Jamaica. It's $1500.00! P then asks how many times the lady has done this since finding out she won the $10,000.00. The old lady says this will be the third time and she has two more to go before her winnings are rewarded to her.
P asks the lady to hold on and walks over to tell CSM what's going on. CSM calls, manager who okays the call to police. P is then left to explain to the old woman that we believe she is being scammed
.
The woman was confused, then obviously upset. The police did come and were with her awhile. We found out from police that the woman lives in a nursing home. Apparently the scammer called there and "got lucky". From what I understand, they are going to have a hard time tracking down exactly who received this $. She'll probably never see it again. The whole thing was just very sad.
Co-worker P is awesome. She's floor, but used to be cashier so we call her when we need help. About a month ago we needed her to cover a break at the service desk.
Old lady (yes, I think old is important here) comes in and asks to send a moneygram. However it's a large one and she would like to send two separate ones. Now, technically we aren't supposed to do that. Over a certain amount on a moneygram requires an ID. I believe for Homeland Security purposes, but I could be wrong about that part. If you break it up into more than one moneygram though, you aren't required to present ID.
P is by the book. She explained we aren't supposed to do this and old lady says she has been able to do it the past few times she's been in. P asks if she could inquire if it was going to a family member or something. Old lady says "No. I won $10,000.00! I have to send this money to Jamaica for tax purposes and then they will release the money to me.". Old lady was quite excited and alarm bells are going off in P's head.
P asks how much is being sent to Jamaica. It's $1500.00! P then asks how many times the lady has done this since finding out she won the $10,000.00. The old lady says this will be the third time and she has two more to go before her winnings are rewarded to her.
P asks the lady to hold on and walks over to tell CSM what's going on. CSM calls, manager who okays the call to police. P is then left to explain to the old woman that we believe she is being scammed

The woman was confused, then obviously upset. The police did come and were with her awhile. We found out from police that the woman lives in a nursing home. Apparently the scammer called there and "got lucky". From what I understand, they are going to have a hard time tracking down exactly who received this $. She'll probably never see it again. The whole thing was just very sad.
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