an interesting conversation

[smileyeagle1021]

I had a conversation with the AGM at my second job... she has been there sense before it was the current hotel... back when it was one of the brands owned by my first job. Interestingly enough she agrees with me that the whole premise of my departments existence is absolute bull shit... she hated people transferring the calls to central because she understood the only way to help people at the local level was actually at the local level. She also thought it made the employees lazy when they knew that they could just hit a button and have someone else deal with it... which caused all the problems I deal with every single day, guests who have a rate that can only be handled on site, or a guest needing information that would only be able to be given on site (ie, was the request for adjoining rooms possible, can we set up a special shuttle, can we send up more towels... I wish I was making that last one up)
So I now really don't feel bad about trying to get out of the call center all together.

(oh and I now know how to properly post no show charges).