Remind me never to do business with this company...

[Irving Patrick Freleigh]

Today a guy came into the store with a defective portable DVD player. He went to the service desk and told the clerk there "I don't even want to talk to you; get me a manager!"

She summons the manager on duty and the customer tells his tale: His portable DVD player stopped working, so he called the 1-800 customer service number in the instruction manual. He got the following automated message:

"Thank you for calling so-and-so electronics customer service. All of our representatives are currently unable to handle your call. Please try again another day. Thank you! Good bye! *click*"

We ended up giving him the display model. But seriously, what kind of fly-by-night electronics company handles its customer service like this?

[JustADude]

What's the brand on that? I'm joining you in avoiding them!

[sms001]

All of our representatives are currently unable to handle your call. Please try again another day. Thank you! Good bye! *click*"

Well, at least the honesty compared to "Our current wait time is..." is refreshing?

[crazylegs]

Well, at least the honesty compared to "Our current wait time is..." is refreshing?

Perhaps but surely to avoid people going postal you'd have a voicemail message service to let people leave a contact number so <electronics company> can ring them back...

[Becks]

Yeah, I want to avoid this company also.

[digilight]

Was the brand Olevia by chance. Just asking because they just recently filed for chapter 11 and that could be the cause of the suckage.