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The cast: S-hapless victim
B1-Employee who "sold" the bike
B2-Manager who processed the transaction
A-Head cheese
P1-Awesome supervisor
P2-Awesome cw
J-Innocent cw who had laughs for 3 months
Let me start out by saying: I have a problem with ONLY B2 and A in this situation, and mostly B2. When S was being trained his first day, he mistakenly left his bike in the "For Sale" rack, and it was sold. B1 had told the customer that the bike was for sale even though: she knew there was no bike out there, and she knew that we had received no bikes that day. B2 sold the bike to the customer. Now B2 could have avoided this situation by making an announcement over the PA about the bike, but we cannot expect her to have enough brain cells for that. As S was leaving for the night he walks outside and says "Whoa. Where's my bike?" B2 immediately said "shit, I think I sold it." He spends some of the rest of the night talking to A over the phone, and the crew eventually goes home. S walks in the next day to find A in a conference with headquarters. A tells S "Don't worry, we will get you another bike from our headquarters within a week." (That last sentence is IMPORTANT!!!!!) A week passes, no new news. However, this doesn't phase S, who just figures it is taking a while to find a decent bike at HQ. A and B2 reassure that the bike will arrive soon. Fast forward to a month later. Everyone at the job, including customers who had heard about the story second-hand from J, kept asking "Did you get a new bike." The answer "Of course not" always follows. This frustrates P1, who makes it her mission to get S a new, high quality, bike. Through P2, who's son had a bike he wanted to get rid of (not because it was old/rusty, but because he just wanted a better one), they were able to get S a new, much better, bike.
Now here's the kicker (why I am pissed at B2): when S was in a conversation with B2 about the bike, he mentions the fact that a week does not equal a month. S had given the company the benefit of the doubt, but a month is entirely too long to wait for the situation to be resolved. B2 says "S should've known not to leave his bike in that rack (knowing we would sell it." He also calls S "stubborn" behind his back to J. And S would've never known it if J hadn't told him, and probably wouldn't be as pissed. In all, the situation was handled VERY poorly by A and B2. P1 and P2 were awesome, and B1 was a victim of a combination of bad timing and no brains.
Aside: P1 is sadly no longer employed here. Don't worry, she moved and leaving was her own choice.
Hope you enjoyed this, I look forward to hearing what everyone thinks. Mods, feel free to move this if necessary.
B1-Employee who "sold" the bike
B2-Manager who processed the transaction
A-Head cheese
P1-Awesome supervisor
P2-Awesome cw
J-Innocent cw who had laughs for 3 months
Let me start out by saying: I have a problem with ONLY B2 and A in this situation, and mostly B2. When S was being trained his first day, he mistakenly left his bike in the "For Sale" rack, and it was sold. B1 had told the customer that the bike was for sale even though: she knew there was no bike out there, and she knew that we had received no bikes that day. B2 sold the bike to the customer. Now B2 could have avoided this situation by making an announcement over the PA about the bike, but we cannot expect her to have enough brain cells for that. As S was leaving for the night he walks outside and says "Whoa. Where's my bike?" B2 immediately said "shit, I think I sold it." He spends some of the rest of the night talking to A over the phone, and the crew eventually goes home. S walks in the next day to find A in a conference with headquarters. A tells S "Don't worry, we will get you another bike from our headquarters within a week." (That last sentence is IMPORTANT!!!!!) A week passes, no new news. However, this doesn't phase S, who just figures it is taking a while to find a decent bike at HQ. A and B2 reassure that the bike will arrive soon. Fast forward to a month later. Everyone at the job, including customers who had heard about the story second-hand from J, kept asking "Did you get a new bike." The answer "Of course not" always follows. This frustrates P1, who makes it her mission to get S a new, high quality, bike. Through P2, who's son had a bike he wanted to get rid of (not because it was old/rusty, but because he just wanted a better one), they were able to get S a new, much better, bike.
Now here's the kicker (why I am pissed at B2): when S was in a conversation with B2 about the bike, he mentions the fact that a week does not equal a month. S had given the company the benefit of the doubt, but a month is entirely too long to wait for the situation to be resolved. B2 says "S should've known not to leave his bike in that rack (knowing we would sell it." He also calls S "stubborn" behind his back to J. And S would've never known it if J hadn't told him, and probably wouldn't be as pissed. In all, the situation was handled VERY poorly by A and B2. P1 and P2 were awesome, and B1 was a victim of a combination of bad timing and no brains.
Aside: P1 is sadly no longer employed here. Don't worry, she moved and leaving was her own choice.
Hope you enjoyed this, I look forward to hearing what everyone thinks. Mods, feel free to move this if necessary.
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