Have you noticed?

[candyshopgirl]

Have you guys noticed that customers are fine as long as everything they want they get.Hell some of them are even nice and happy.But the second they hear the word no,they turn into monsters. Screaming,yelling and cussing. Do you think customers were like this 50 years ago.

[Madhatter_67_85]

Probably to some extent. But not as bad as it it today. Problem is that everyone has become such a me generation and used to having things easy and handed to them on silver platters.

[Jay 2K Winger]

I see this a lot, yes, often with children these days. Using the dreaded N-word ("No") on them prompts an immediate outbreak of what I like to call S.K.S. (Screaming Kid Syndrome)

Oddly enough, there's a much higher frequency of cases around the holiday season.

[crazylegs]

Oddly enough, there's a much higher frequency of cases every season.

There, fixed it for ya

[Rapscallion]

More a GWC thread - discussing work rather than an incident of SCism.

Rapscallion

[Dips]

Do you think customers were like this 50 years ago.

My father worked in a grocery store 50 years ago. And the answer is "yes."

[simpleyme]

I think they have always been sucky

within a few months at my job another guy was also new, he pointed out this lady customer and told of a terrible incident with her,( screaming insisting to get what she wants exactly how she wants it )I did a double take as I had dealt with the woman repeatedly and never seen any sign of suckiness

a couple years later she was telling me about some place she had just done business with and she said if employees do not give her what she wants she goes off the deep end with them and after that they are always very accommodating and give her what ever she wants I felt horrible that I i had doubted co-worker who by now is long ago gone

[KellyHabersham]

I had to deal with a customer like that at Macy's once - she was returning a purse, and was perfectly pleasant up until the point where I needed to swipe the credit card she'd used. For some reason (I don't remember why), the register wouldn't credit the money back to the card, and the customer completely flipped out......she didn't quite resort to name-calling or cussing, but did rather hint that my co-worker and I were idiots.

[powerboy]

Oh yeah, I have noticed that. Once when I was working at OfficeMax. I had just worked over night as a stocker(usual job). I had to come in to earlier because of the floors being waxed. Well i was helping a customer looking for the right ink for her pen. Problem was we only received one package of ink for that pen. I had set it out on the hook the night before.

I mentioned that it was not there, but it could have been moved. So I went and checked on the computer. Well turns out that it was sold. I went and mentioned it to the customer. She went bat shit crazy. She keep mentioning that every time that she comes in, we never have what she wants.

[AirHostess]

I think SC's equate the word no with being rude. You don't give them what they want and that makes you rude. Hence they get mad.

We are taught at work to never say the word no as apparently it's negative language and human beings are very fragile and can't handle it. Or something.

[wraiths_crono]

I see this a lot, yes, often with children these days. Using the dreaded N-word ("No") on them prompts an immediate outbreak of what I like to call S.K.S. (Screaming Kid Syndrome)

Oddly enough, there's a much higher frequency of cases around the holiday season.

hmmm perhaps a different kind of SKS could be used to solve this problem?