The garage was reserved last Thursday, & the dept. director of Visitor Parking/Community Relations received a phone call from a very upset employee working in a dept. located in the President's office. The guest's name was supposed to be on the event list, but it was not. According to dept. guidelines whenever the garage is reserved, only the guests on the event list are allowed to park.
I'll call the director of Visitor Parking/Community Relations "Kim", the staff member who makes the event list which I depend on to be correct "Lucy", the 2 guests who were not on the event list "Julie & Albert Smith", the person the couple was here to see "Chris Johnson", "Melinda Jones", the dean of the dept. "Chris Johnson" works in, & the person who call "Kim" regarding the situation "Bill Williams"
When I got to work today, there was an e-mail from"Kim" in my inbox asking me to call her regarding a situation that happened last Thursday when the garage was reserved. She asked me to call her around 8:30 a.m., which I did. She asked me if anyone came to see "Chris Johnson" last Thursday. A couple came to see "Melinda Jones", but not "Chris Johnson" Unfortunately last Thursday there was not a reservation on the event list for anyone going to see "Chris Johnson" or "Melinda Jones". The full sign was on when the couple arrived & "Albert" asked me if the garage was full. I said yes. He said they were here to see "Melinda Jones". Since there was no reservation for anyone going to see her, I told him the garage was full. "Julie" asked me where other parking was, & I gave her 3 options. They parked somewhere else. On their way back to wherevere they parked, they walked past the booth I work in, which is about 70 feet from the garage. At that point, I had a feeling they saw the empty spaces in the gararge, but every space was already reserved by other departments. "Kim" told me she received a scathing phone call over the weekend from "Bill Williams" stating that a guest here to see "Chris Johnson" was turned away, & that this was the 3rd time this has happened to "Chris Johnson's" guests. "Kim" realized what happend. "Lucy" forgot to put to "Julie & Albert Smith" on the event list, & this was not the first time she has done this. "Lucy" forgot to put a guest's name on the event list several weeks ago when the garage was reserved. The guest called the dept. to let them know he was not able to park in the garage. The dept. called "Lucy" to let them know they did turn in the paperwork to reserve a spot for him, & "Lucy" called me to let me know I turned away someone who was on the event list. She gave me his name & where he was going, I checked the event list, did not see his name or the dept. he was going to, & told her this. She asked me to fax her the event list, which I did. She called me back to let me know she made a mistake. The guest returned & was able to park. She also forgot to put 2 other guests on the event list on 2 different days, but luckily there were non-reserved spots available when they came & they were able to park.
"Kim" told me she had to go to a meeting & explain to "Bill Williams" what happened.
I depend on the event list to be correct, but when "Lucy" forgets to add guest's names to the list, problems happen.
I'll call the director of Visitor Parking/Community Relations "Kim", the staff member who makes the event list which I depend on to be correct "Lucy", the 2 guests who were not on the event list "Julie & Albert Smith", the person the couple was here to see "Chris Johnson", "Melinda Jones", the dean of the dept. "Chris Johnson" works in, & the person who call "Kim" regarding the situation "Bill Williams"
When I got to work today, there was an e-mail from"Kim" in my inbox asking me to call her regarding a situation that happened last Thursday when the garage was reserved. She asked me to call her around 8:30 a.m., which I did. She asked me if anyone came to see "Chris Johnson" last Thursday. A couple came to see "Melinda Jones", but not "Chris Johnson" Unfortunately last Thursday there was not a reservation on the event list for anyone going to see "Chris Johnson" or "Melinda Jones". The full sign was on when the couple arrived & "Albert" asked me if the garage was full. I said yes. He said they were here to see "Melinda Jones". Since there was no reservation for anyone going to see her, I told him the garage was full. "Julie" asked me where other parking was, & I gave her 3 options. They parked somewhere else. On their way back to wherevere they parked, they walked past the booth I work in, which is about 70 feet from the garage. At that point, I had a feeling they saw the empty spaces in the gararge, but every space was already reserved by other departments. "Kim" told me she received a scathing phone call over the weekend from "Bill Williams" stating that a guest here to see "Chris Johnson" was turned away, & that this was the 3rd time this has happened to "Chris Johnson's" guests. "Kim" realized what happend. "Lucy" forgot to put to "Julie & Albert Smith" on the event list, & this was not the first time she has done this. "Lucy" forgot to put a guest's name on the event list several weeks ago when the garage was reserved. The guest called the dept. to let them know he was not able to park in the garage. The dept. called "Lucy" to let them know they did turn in the paperwork to reserve a spot for him, & "Lucy" called me to let me know I turned away someone who was on the event list. She gave me his name & where he was going, I checked the event list, did not see his name or the dept. he was going to, & told her this. She asked me to fax her the event list, which I did. She called me back to let me know she made a mistake. The guest returned & was able to park. She also forgot to put 2 other guests on the event list on 2 different days, but luckily there were non-reserved spots available when they came & they were able to park.
"Kim" told me she had to go to a meeting & explain to "Bill Williams" what happened.
I depend on the event list to be correct, but when "Lucy" forgets to add guest's names to the list, problems happen.
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