Quote to think about

[edible_hat]

From a freebie newspaper thing I was reading over dinner tonight:

"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people." - Tom Peters

At first glance this seems to be condoning SC behaviour. But would you put up with guests who lie to you, attempt to steal, smear poop all over the floor, etc?

[HorrorFrogPrincess]

The part I'm thinking about is about treating employees like people.

So...what were they treating them like before?

[Andrew B.]

The part I'm thinking about is about treating employees like people.

So...what were they treating them like before?

Disposible resourses.

[cinema guy]

The cinema likes to call our popcorn-dropping, coke-slurping, mobile-phone-using, film talking customers, guests. And I am fond of saying, "They wouldn't be guests in my house."