“you ruined my Christmas”
We have a somewhat sick joke running in our tech department every single year, but it’s not as harsh as it sounds
Everyone who has worked on the returns desk of ANY customer service job will know that between December 26th and January 15th our departments are rammed solid with customers who are yelling because what they bought little jimmy doesn’t work or they want to return it for some other reason.
Now, the company I work for have signs all around the store saying “if you are buying for Christmas please open the product and test it when you return home. Our standard 28-day repair policy still applies over Christmas” but of course, people are going to ignore them. They always do.
In our department we have a competition. Whenever someone says “You ruined my Christmas” you write the details down on a slogger which enters you into a prize draw. There are prizes for the following;
• Stupidest reason I.E would not return an opened pair of earphones that cost £3
• Most ruined Christmases
Now, anyone who is planning on playing this game, I would advise you NOT to target yourself on the second. The idea of the game is not to see how many customers you can piss off for the sake of winning a prize. We have enough SC’s to deal with without deliberately going out to make them hate you.
Anyway, here is the ruined Christmas slogger http://www.advancedflea.co.uk/cs/rcs.xls
The competition in our store starts on December 26th and runs to January 15th although I will be interested to see the results of your ruined Christmas sloggers too, if you use them.
Happy holidays, people!
We have a somewhat sick joke running in our tech department every single year, but it’s not as harsh as it sounds
Everyone who has worked on the returns desk of ANY customer service job will know that between December 26th and January 15th our departments are rammed solid with customers who are yelling because what they bought little jimmy doesn’t work or they want to return it for some other reason.
Now, the company I work for have signs all around the store saying “if you are buying for Christmas please open the product and test it when you return home. Our standard 28-day repair policy still applies over Christmas” but of course, people are going to ignore them. They always do.
In our department we have a competition. Whenever someone says “You ruined my Christmas” you write the details down on a slogger which enters you into a prize draw. There are prizes for the following;
• Stupidest reason I.E would not return an opened pair of earphones that cost £3
• Most ruined Christmases
Now, anyone who is planning on playing this game, I would advise you NOT to target yourself on the second. The idea of the game is not to see how many customers you can piss off for the sake of winning a prize. We have enough SC’s to deal with without deliberately going out to make them hate you.
Anyway, here is the ruined Christmas slogger http://www.advancedflea.co.uk/cs/rcs.xls
The competition in our store starts on December 26th and runs to January 15th although I will be interested to see the results of your ruined Christmas sloggers too, if you use them.
Happy holidays, people!
